Recent Reviews from AutoNation Honda Roseville

My tale of woe began on Sunday, March 26, 2018, when the warning light on my dash indicated the car was experiencing a problem. I looked up the issue on the all-knowing internet and found that the issue could only be rectified by the dealer. So, I went on the dealer website and booked an appointment for Thursday, March 29, 2018. Prior to the appointment I received a confirming telephone call from the dealership. I stated I would be there as scheduled. I also asked how long the service would take to complete. The person calling did not know that information, but she stated she would have the service advisor call me. No one called. Upon arrival at the dealership I was told they could not service my car that date because the ONE person who is qualified to work on my car, a Clarity, was off that day. I then inquired as to why the appointment was made on that date given the non-presence of the service tech. The service advisor asked me if I made the appointment on-line. I told him that was the case. He then tried to blame me for setting up the appointment in that manner and wanted me to reschedule. As I had taken off work for the morning and drove 35 miles to get to the dealership, I was not inclined to go away without having the work completed. The service advisor was not only rude and unresponsive, he was also unwilling to help in any way (I later found out he was certified to work on my car). I then spoke to Gary Pistochini, General Sales Manager, who assisted in getting the work done. Bear in mind the only "work" that needed to be done was to add fuel cell coolant to the vehicle . . . not exactly an engine rebuild. Bottom line is the arguing and dealing with the unacceptable attitude of the service advisor took three times longer than tending to the actual issue. My thanks to Gary Pistochini and John Gullo. But for their intervention and assistance I would have left the dealership with the problem unresolved and I would have wasted the morning. However, in spite of the "happy ending," based on the circuitous route it took to get a simple issue resolved, I regret to state that if I had a viable option, I would have my fuel cell vehicle serviced elsewhere.

Glenn Spitzer Apr 2, 2018

Buying a used car from this dealer was a mistake. I had initially contacted AutoNation for a car and made an appointment with a sales associate for a test drive. He had also sent me a few more cars that I may be interested in, which was really helpful seeing that my car had just been totaled and I had a limited time to find a replacement. When I showed up, the sales associate I had been speaking with was busy with another customer and I was helped by someone else, which was fine. Then no one could find the car I came to see, or any of the cars on the list for that matter. It may have been sold, or maybe not, nobody knew. What they did know was that the list of additional cars that they sent me wasn't actually ready yet. Not wanting the 45 minute drive to be wasted, I had the associate look up other cars that were actually available so I could test drive something at least. The associate was able to find the Subaru Forester- It had been on the list and was actually just released. During the test drive, the brakes squealed a little when stopping and he said they were recently replaced. He says normally that goes away after a while. So I bought the car. I would like to say that my sales associate that worked with me was very good and went out of his way to make sure to show me cars that met my criteria. I do not think he knowingly lied about the brakes. After driving it for a while, the squealing never went away. I contacted the AutoNation Service Department and brought it back so they could fix it. The service department concluded that there was debris on the pads and cleaned/lubricated the parts for free, which I thought was great! Halfway home the squealing started again, but worse than before. I was told by my normal mechanic it was likely that while the brake pads had been replaced, the rotors probably needed to be turned, which wasn't done (or the new pads were really cheap). Now I will spend money to redo the brakes to have it done correctly if I want the squealing to stop. At the end of the day, I think the Service Department knew what the right thing to do was, and just opted not to do it.

Adrienne Zweifel Oct 9, 2017

Three years ago, when my family and I decided to buy a new car, we found ourselves on the Autonation Honda dealership in Roseville. Our salesperson Luron “Ray” Turner was incredibly helpful and helped us find a brand new Honda Civic that fit our needs and budget perfectly. That is why, the following year, when we needed another vehicle for a work vehicle, we returned to Autonation Honda. So it would only make sense that we would return again when we were seeking our next car, which we did. This time it was a 2013 Kia Optima EX. Based upon our two previous purchases with Ray Turner and this dealer we had high expectations of a quality purchase and outstanding customer service. Unfortunately this has not been the case. While Ray was extremely helpful during the purchase, the “after-purchase” customer service has been nonexistent. While we were promised a 30-day follow up service and 60-day warranty, there has been no follow up from the dealership or reply to my inquiry when I emailed Ray Turner (because we did not know who else to contact). While I would normally suspect that this could be an oversight based upon our previous purchase experiences with Autonation, in light of my discovery of what appears to be extensive concealed damages on the vehicle that was sold to me, I can't help but wonder if they are concerned about having this vehicle back at Autonation Honda. The reasons we returned to this dealership were based upon our previous buying experiences, the dealer provided Carfax report and the dealers statement that the vehicle had undergone a vigorous inspection. I understand that a Carfax is not always accurate, I do expect a dealers inspection to be. As I continue to discover issues with the car such as brake issues, ball joint noise and “popping” and the discovery of punch-throughs in the body where it appears that repairs have been made, I cannot believe that this vehicle would have passed even the most lenient of safety inspections. Certainly I do understand that a used vehicle can have certain, and expected, wear and tear however, so concerning are these issues, that I do not have confidence in the vehicle to drive it on the highway. I would have expected this at, say, a “buy-here-pay-here” type of used car lot, but never at an Autonation dealership. It is unfortunate that it has, as my family and I will never purchase another vehicle from any Autonation dealership, anywhere.

Jeff Blevins Feb 13, 2017

NICHOLAS BOUDREAUX is the worst man at Roseville AutoNation Honda, he should be fired for treating costumers like he treated me on 12/11/15. As a first time buyer I expected to be respected, informed and listened while I was signing legal documents. Instead this man misled me throughout this process...he handed me papers and didn’t explain me clearly when I asked legal questions. I have never felt mistreated until I met Nicholas Boudreaux. He has no skills with people, no manners, and no education. I had the most horrific experience buying my first car. I went on Friday to see a car and found a “good deal....” I made the decision to purchase it with a two year maintenance warranty that they had promised me. Everything seemed okay at first, I was happy until I met the finance man, NICHOLAS BOUDREAUX. When I arrived to his office.. the nightmare began! The warranty that was promised by the salesman was a lie, which was never explained to me until I had already signed the documents. Nicholas Boudreaux was unprofessional, unethical, disrespectful and rude to me. He did not explain anything and if I asked a question about MY CAR, his answers were "I already told you, didn’t you see?", Nicholas just wanted to get out of the office. As a first time buyer I had many questions that were never answered due to the lack of professionalism from Nicholas. He never made eye contact with me or asked me if I had any questions, he just kept saying "sign here, sign here" when I asked him about the maintenance warranty he said with a smirk on his face and ironic voice "you don’t have $100 to change your oil?" The money was not an issue, the issue is the way he was treating me, but that did not stop him…he kept with his bad attitude and was more rude after that. His last comment was "I'm not going to sugar-code this deal, do you want it?" Yes, someone like that should not be near people. I left this place crying and wishing I had never purchased this car.

Melisa Santacruz Dec 12, 2015

I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many Mazda dealers in California to learn what was available. I carefully screened the Dealers for good buyer reviews. Autonation had excellent reviews and Autonation had the exact car I wanted. At the time of my inquiry I learned that it had arrived in port and was due to arrive at Autonation in about one week. I told the New Car Sales Manager, Brad Tiplett, that I was willing to buy the car for cash and he assured me that the car was mine and that there was no need for a deposit. He then had Sam Condon, one of the Internet Sales Managers stay in further contact with me. Condon confirmed that the car was mine and we discussed payment and pick-up by an out-of-state purchaser issues. He told me that he'd get me an out-the-door price. While waiting for that car Mr.Condon contacted me to inform me that Autonation had two other pre-ordered cars that had become available and that he wanted to give me the first chance at them. I told him that I'd pass as I preferred the one we had agreed upon. He acknowledged my e-mail. A week passed without any follow up information from Autonation so I sent Condon an e-mail requesting the car's status. Carson Wittwer, another Internet Sales Manager (how many "Managers" do they have?), responded that the car had arrived in the showroom an hour before, he attached a complete Sales Contract with the out-the-door price and asked me if I still wanted it "as there are a couple of people interested in the car and I wanted to make sure you got your chance at it." I immediately responded that I did want the car and would pay a deposit for them to hold it until I could drive down to pick it up. Their immediate reply was "Right after I received your email, I went to my management and asked about the car and found out there is someone on there (sic) way with a trailer from Bakersfield to pick up the car tonight." So, the car that was mine and was reserved for me per the word of three of their Managers, was not mine. I guess they were holding me in reserve. Do not buy from these unworthy, dishonest and, unfortunately, typically sleazy, Car Salesmen.

leftys7 Aug 1, 2015

If I could give their service department a ZERO, I would. I have never experienced such an incapable staff at a service center. I purchased a Honda Pilot about a year and half ago from Autonation Honda Roseville. Up until a few weeks ago, I hadn't had any negative experiences with them or my vehicle. Then the plastic molding and a plastic clip holding that holds the molding onto the front drivers seat broke. First I had to take the vehicle in so that the 'service' team could verify that it was under warranty - that was on 06/19. They ordered the part and I came back on 06/22 to have the seat repaired. They had my vehicle all day. I came back to pick it up and found that they had only completed part of the repair. The plastic clip that holds the molding together was still broken. So, I waited in for my 'service' representative, to go get two of the repairmen to come out and look at it. They told me it was an issue with the seat cushion not fitting properly when I was standing right there telling them that the clip was broken (and quite easy to see). So, I thought they were quite clear about what needed to be fixed. They again ordered parts. I came back for a third time on 07/05. This time they had to keep my car for two entire days - I was told that two of their repair people were out and that they were over booked. I come back on 07/07 to pick my vehicle and low and behold, it's still not fixed. So again I wait for my 'service' representative to again, gather a couple of the repair people to look at it. They all tell me that they will order the 'correct' part that same day and I can come back today at 9 am and they will make the repair while I wait. It shouldn't take longer than 45 minutes. I show up at 9 am this morning and they have no idea who I am or why I am there. Apparently my 'service' representative failed to actually document the appointment. So once they figure out who I am, I am informed that my 'service' representative is off today and that the parts are not in. Oh, and the Service Manager is on vacation. Did any one bother to call me in advance to cancel the appointment? Of course not. So now I am supposed to bring my vehicle back in tomorrow for the fifth time and be without a vehicle for yet another day. Absolutely Ridiculous! I will NEVER again purchase a vehicle or service a vehicle here.

The Ferguson Group, Inc. Jul 8, 2015

I have always cringed when walking onto a car lot, just knowing I would be mobbed by salesman and to have the financial part drag on for hours. Today was much different. Domonic answered the phone when I called to see if the Honda Ridgeline, that was on their web add, was still available. He said he was pretty certain but wold check and call me right back. Still there! We were there in less then an hour and he had it pulled around and ready for a test drive. After my girlfriend and I both had a go at it for a few miles each, we got back to the office and began the paper work. Domonic kept us up to date and informed how everything was professing, with our credit rating and the mangers offer on our trade-in. So far, so good! Eddie, the finance manager greeted us and said he was nearly finished getting everything in order. In the mean time, Domonic was kind enough to run to Taco Bell and get the two of us something to curb our hunger pangs. He even treated :o) The 1st offer on the trade-in was 1/2 what we wanted but we quickly met half way. We agreed on a financing package that was pretty much what we had in mind, before leaving the house. The interest rate was higher then I would have hoped for but that too was also adjusted in our favor. It was enough of an adjustment to warrant adding a good warranty, Gap coverage and lifetime service. We were in and out in about four hours. Not to bad. We did not really expect to drive off in a car today but just wanted to test drive that make and model, after seeing the great reviews. Given some recent financial issues, we were wondering how bad the interest rate would be and we were well prepared to continue our search for the right dealer if Auto Nation was not willing to make a fair sell. One issue remained- we did not bring the Pink slip for the trade-in with us. Not a problem. Domonic drove the 20 miles to our house and picked it up, after the sell. So- thank you Domonic, Eddie and Auto Nation for a very pleasant and painless transaction. Looking forward to creating some good memories in our Ridgeline.

StevoG Jan 18, 2015

My girlfriend and I were interested in a 2014 Honda Accord EX-L V6. We had done our research for about 6 months and started shopping around at different dealerships. We talked to Reno, Carson City, and Las Vegas dealerships. The lowest quote we got from those dealerships was not what we were looking for. We decided that we would be willing to go to California if the price was right so we decided to put in for a quote through AutoNation Honda. The very next day we were contacted by Darby M. with a quote for $25,975 (almost $3,000 under invoice). Darby was extremely helpful and accommodating. He answered all of our questions over the next couple weeks and never jumped prices around or tried to change what we wanted. After we shopped around a little more to see if we could get a lower price we decided to make the drive to Roseville. Once we arrived we were immediately greeted by cheerful staff who got Darby right away. We already had the car picked out through their internet service. We were test driving the car within five minutes. After the test drive we decided we would purchase. Everything was very straight forward with very little confusing salesman mumbo-jumbo. Darby did everything he could to make our experience as quick and painless as possible. It was a very busy day so it took about four hours for us to get out with the keys. However, the four hours wasn't spent with us being bombarded by "packages and extras." Darby was not pushy at all and got our paperwork signed and had us sitting with the finance manager as soon as possible. After about 10 minutes with the finance manager we had the final contract signed and keys in our hand. Darby then went so far as to help us figure out some of the technology in the vehicle (However, we already knew most everything due to our extensive research on the vehicle). We were driving off the lot with smiles on our faces in no time at all. I would highly recommend AutoNation Honda Roseville to anyone looking for a new Honda. AutoNation is a high volume dealership so they really can get you an extremely low price on the exact vehicle you want. Also, ask for Darby M. He was very helpful and not a pushy salesman type. All in all and A+ experience. Thank you Darby and thank you AutoNation Honda Roseville! Advice for buying a car: Do NOT be in a hurry to purchase a vehicle. Do your research for months before you plan to buy. After you find the exact car you want, start to hunt for the price you want. Try not to test drive until you are ready to buy and have found a deal you want. Cars are just mechanical objects. There are 1,000s of them just like the one you want all over the country. Do not fall in love until you sign the contract and the car is yours. Be open to traveling for a good deal.

Skydiver_Kid Jun 8, 2014

I bought a 2014 Honda Accord V6 Touring from Autonation Honda Roseville and the overall experience was great. The internet salesperson, Dominick Daurizio, was extremely knowledgeable and easygoing. He let me leave the dealership after my first test drive without any hassle (the Toyota dealership was the complete opposite... I felt like I was being kidnapped). About 2 weeks later, after I had narrowed it down to the car I liked, I came back ready to buy and Dominick was easy to negotiate with. I also had the luxury of having a friend with me who is a GSM at another dealership, so he made cutting through the haggling hassle/process very easy. The financing went smoothly as well. I brought in a pre-approval from Golden One, which had me at 2.79% APR for 60 months and their department got a me a deal at 1.9% for 60 months. Quick and easy. My only hangup at all was when I was going over all the warranties and services they offer. I don t remember the gentlemen s name, but he had just bit of that sleazy salesman feel to him. Don t get me wrong, he was polite and all, but even after my buddy (the GSM who knows the ins and outs) told him to please just give us his best prices up front, he still went into cheesy salesman mode. Only after I declined the extremely high priced 7 year warranty (well over $2,000) did he remember that there was some specials and some Honda cash that he forgot about. After dropping the price a bit, and adding an extra year onto the warranty, I went ahead and purchased it. My friend let me know that the price could have gone lower, but it was already close to 11pm and I was ready to get the show on the road. Overall, I was very happy with my experience purchasing my Honda Accord V6 Touring from them. The sales department was extremely, friendly, fast and accommodating. I m reading a plethora of 1 star comments on their service department, so I m really hoping that I have a positive experience with them when I go in for oil changes and repairs.

Robbie Panco Nov 19, 2013

Hey all, I just thought I would share a review I did for AutoWest Honda where we purchased a new car. I hope if any of you are thinking of buying a new car anytime soon you will find this review helpful. 1. Honda sales, finance and service people are hands down the best in the business imo. Compared only to the Saturn brand before GM stupidly ditched it. Our experience buying a Honda at AutoWest Honda was a shining example of the companies business practices and principles as a whole. They have imparted these ideas to the Honda Brand here in the U.S.it seems... The staff are willing to go that extra mile to make sure their customers are 100% taken care of and happy. 3. Once again AutoWest Honda puts it's competitors to shame by stepping up big time in the service area. A 12 out of 10 without question!! Well done... 4. We purchased a car from AUtoWest Honda after I spent 20+ hours over 5 days doing online research which included using the the Kelly Blue Book website which was incredibly helpful along with the differant car makers web sites and sales managers. Which included 3-4 emails a day working with the internet sales managers at several differant car lots.. The inernet sales manager at AutoWest Honda went out of his way to provide great service. He provided the level of service americans have come to expect from the Honda brand. Putting the customer 1st is one of the things this brand has shown year after year is a top priority to them. Working hand in hand with todays tech-savvy younger generation while also providing solid Customer Service to average people marks Honda's understanding of what customer service is supposed to be like. The poor sales guy. Who went out of his way to help us. Sometimes replying to emails sent to him after 11 pm since I work the Night shift and was researching stuff on my laptop while on break lol. All in all Honda has once again shown why they are hands down the best value in midsize vehicles imo. Well done!!!

negolien Mar 1, 2013

Here is my long 6 months experience buying a car with this dealer: The young salesman named N**K is a very nice guy. Good to work with. very Friendly. The finance department guy named S**NY is a very good, responsible guy too! He helped me at the last 2 of the 6 month to try resolve my problem. The finance manager, or actually the manager, named B***Y C**K - DON'T deal with him at all - He is very unhelpful, never return my call. I even stopped by (I live in SF), give him a face to face question and compliant - Never return with solution. My problem with this dealership is more to a DMV problem. I got my used car from them last week of June 2009. I just got my plate without the renewal letter today (January 23rd, 2010) with my deadline to renewal on the 28th. I had been waiting for around 3 months and started to worry about the plate..called and was told to wait as California DMV is slow. at December of 2009, I started to be angry about the situation and started to call every week, while the guy S**NY was very helpful to try get me the plate... Then, I guess because of the holiday schedule, no one return my call...until 1/2/2010 I stopped by suddenly to see them, tried to find out what had happened....Then I met with B***Y C**K again - Then I found out my registration will be due 1/28/2010 and he promised me to find out what had happened and will give me a call..... 2 weeks - nothing. I called and ask for S**NY, this time he managed to finally give me the phone number to the person, C********NE who handle the dealership DMV paper work. (by the way, they are sharing one team for all the AUTO Nation dealership at Roseville) I called this lady - she told me the reason about the plate, which I accepted the reason, but keep asking about the registration as I told her that if I am not going to receive my renewal, I will have to spend at least an hour line up at local DMV. She told me that fee should have been paid and will find out if I have to pay more and give me a call back - she never call back. Not until I called her again a two days ago she then told me I will have to pay the fee, and I should receive the renewal letter with the plate together, right before the due day of 1/28/10 - NOT TRUE. Today, 1/23/10, I received the plate, NOT the renewal. I have been buying very good used car for almost 10 years now - THIS HAS BEEN THE WORSE experiences. Unless you really want to buy cars from them, I will highly NOT recommend their so called "Service".

A Google User Jan 23, 2010

The young salesman named N**K is a very nice guy. Good to work with. very Friendly. The finance department guy named S**NY is a very good, responsible guy too! He helped me at the last 2 of the 6 month to try resolve my problem. The finance manager, or actually the manager, named B***Y C**K - DON'T deal with him at all - He is very unhelpful, never return my call. I even stopped by (I live in SF), give him a face to face question and compliant - Never return with solution. My problem with this dealership is more to a DMV problem. I got my used car from them last week of June 2009. I just got my plate without the renewal letter today (January 23rd, 2010) with my deadline to renewal on the 28th. I had been waiting for around 3 months and started to worry about the plate..called and was told to wait as California DMV is slow. at December of 2009, I started to be angry about the situation and started to call every week, while the guy S**NY was very helpful to try get me the plate... Then, I guess because of the holiday schedule, no one return my call...until 1/2/2010 I stopped by suddenly to see them, tried to find out what had happened....Then I met with B***Y C**K again - Then I found out my registration will be due 1/28/2010 and he promised me to find out what had happened and will give me a call..... 2 weeks - nothing. I called and ask for S**NY, this time he managed to finally give me the phone number to the person, C********NE who handle the dealership DMV paper work. (by the way, they are sharing one team for all the AUTO Nation dealership at Roseville) I called this lady - she told me the reason about the plate, which I accepted the reason, but keep asking about the registration as I told her that if I am not going to receive my renewal, I will have to spend at least an hour line up at local DMV. She told me that fee should have been paid and will find out if I have to pay more and give me a call back - she never call back. Not until I called her again a two days ago she then told me I will have to pay the fee, and I should receive the renewal letter with the plate together, right before the due day of 1/28/10 - NOT TRUE. Today, 1/23/10, I received the plate, NOT the renewal. I have been buying very good used car for almost 10 years now - THIS HAS BEEN THE WORSE experiences. Unless you really want to buy cars from them, I will highly NOT recommend their so called "Service".

simon_w Jan 23, 2010

I was passing through the creidt union at Meriwest and stoped by to purchase a car. I test drove 2-3 cars and decided on one to buy. I purchased a used 2005 Kia Amanti with miles of 31136 VIN no KNALD124155064224. They told me this car was in good condition and there had been no accidents. Well, about three months I started having problems with the car and had my front end alignment done and they could not fix it to the way it should be fixed per the specs. Then I took the car to the Kia dealership and had to pay $68.00 for them to inspect and verify the car had been in an accident. I then told Autowest Honda in Roseville and it was like pulling teeth and they were trying to blame me for the accident. I finally got a person in the finance department to help me get my down payment back, plus some of the payment of the vechile. Well, when Autowest Honda from Roseville came back to San Jose at the Technology Credit Union downtown, they wanted me to pick out another car close to the price of the other car. The Kia was fully loaded like a mercedes with leather and heated seats ect. I looked around and did not see anything that was close to what the Kia had. They told me their Toyota Camry XLE Certified car would be the best and closes one to the Kia. I test drove the car and purchased this on October 27, 2007 used 2005 odometer 38023 VIN 4TBE330K35U550169 and having to put down another $5,000 for down payment when I was not suppose to, they were to transfer the $5,500 that was as a down payment from the Kia to the Toyota and they reniged on the promise. This car seemed to be fine up till now. I reveived a card in the mail from Toyota on Capitol Expressway for a free appraisal on a trade in. Tony the certified appraiser looked at the car and told me the car had been in an accident in the front end of the car and the frame is bent and the color of the car is different. The original stickers that should be on the car when looking at the engine are not there. Also, I had to replace the battery, and I am having electrical problems with the car also. He said the car was hit in the front pretty hard that the engine is messed up and the car will not last much longer and I should get rid of the car soon. I asked how could the car pass as a certified car? When Autowest Honda in Roseville stated there were no accidents on the car and how did the car get Certified? Being it was in an accident. I was shocked that the car was in an accident before I bought it from them. They gained $10,500 in down payment on two car that were in accidents and I got very bad service and very bad cars. I turned them into the BBB and they favored my findings and rewarded $5,568 paid back to me by Autowest Honda in Roseville and they had 30 days to pay me and the 30 days are up and still no money. I advise everyone NOT to buy cars from these people, all you will get is a car that has been in an accident. I could say if you were to go down there and purchase a car today, you will get one that has been in an accident. If I can get help some way or another that would be great. I am looking for all my down payment, plus stress from driving to accident cars and have driven my family and grandchildren in two cars that are very unsafe.

tweetie08 Nov 6, 2008

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