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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda Roseville

Update as of 8/5/19: The car has the check engine light on AGAIN, starting yesterday. Now it’s telling me the engine is overheating and some sensors aren’t working. This car is an absolute pile of garbage. We have owned it since May 31. Driven it for only half the time of owning it. This is the fourth time the check engine light has come on!! We thought once the turbo was finally fixed, that we could let this go and move on but NOPE! We want this car taken back by Honda since it’s obvious that they sold us a lemon!! UPDATE: The number provided to me to contact the GM wasn’t a direct number. Since I have to work during the morning, I was unable to reach the manager who *apparently* finds this behavior unacceptable. Pretty ridiculous that he is unable to be reached at 3:00 in the afternoon on a weekday. I assume he’ll be gone for the holiday and so they are allowing me to be without a car for even longer while I wait on them AGAIN. Absolutely atrocious business practice!! Not only have I been without a car for most of the last month, I’m unable to be given a rental until service departments can provide the warranty company with information and get it approved. So because of all the back and forth and plain waiting around for answers, I never even got that option too! Auto Nation Honda cheated us and have been the absolute WORST to deal with. We bought a 2013 Chevy Cruz at the end of May. Within two weeks our check engine light came on. We were promised that everything has to be checked before they are allowed to sell it. So we figure maybe it’s minor. NOPE. The turbo charger was out. And several other things leaking. First we made an appointment with Honda because that’s where we purchased it. My husband ended up sitting there for 5 hours and then all they said was, “oh we can’t do anything with chevys here.” They sent him over to the Chevy but didn’t warn us that they weren’t an Autonation and so it would cost us more there. We ended up asking Honda if they can look at it instead since it isn’t covered the same way at Chevy. Our salesperson told us that he asked and was in contact with the service department. He told us that he had confirmed it could be looked at there. He told us that we wouldn’t have to take it anywhere else again. We didn’t want to pay to get it out only to turn around and have to go pay somewhere else too. So They had us pay to get our car out of Chevy, wouldn’t reimburse us, and then told us they still wouldn’t look at our car since they can’t do chevys!? So not only was he lying about having these things confirmed, but we had to do exactly what we told them we wouldn’t do!! Not only that, our salesperson has us drive the 45 minutes there on a Sunday to speak with management even though he knew management wouldn’t be there over the weekend!!! So my question is, if they can certify and inspect our Chevy to be able to sell it, why can’t they look at it now!? And why are they straight up lying about other things too!? So then they tell us they can actually send us to GMC which will be cheaper than Chevy but still cost us out of pocket. So we accept that and go to GMC. We picked our car up this weekend and the very next day, the turbo went out in a Big Bang and I almost got hit on a fast road. ONE DAY AFTER PICKING IT UP!! Considering there were that many issues after owning it two weeks, I’m going to safely assume Honda lies and steals from their customers on a regular basis. All they offered us for the days we spent sitting there and the run around they gave us, and the issues and the costs and the stress and the lost hours at work and the lack of having a car for most the month... was a free oil change and some gas. That they also didn’t write down and sign or give ahead of time anyways. So I doubt that’ll be honored just on an oral agreement. Their sales department was atrocious. They lie. They are RUDE. And then the Service Department is ridiculous as well. They could’ve at least saved us time by letting us know they couldn’t work on Chevys from the start!! Not to mention that they obviously didn’t notice the issues on the car or ignored them. Anyone I know that knows cars have told me these issues should’ve been showing signs for a while because they aren’t the kinds of things to just suddenly go out. They are terrible. Do NOT go to Auto Nation Honda in Roseville CA. Do not trust them with your vehicles at all in the service department!! We will be fighting for them to take this horrible car back. A car that we have been able to drive maybe 5-7 times EVER! It’s absolutely ridiculous. And to a military family too, that lives far away and already has a million other stressors in our lives. 😡

Brooklyn Partington Jul 2, 2019

I (the husband, not Carrie) had the WORST experience ever in my car buying history with AutoNation Honda (I've purchased 12 cars in my life thus far). First, I had done a lot of research online and was ready to talk numbers so I called their sales number. I had to keep selecting the sales option because no one would pick up. After looping for 10 minutes, I decided to call and go through the Service Dept. A gentleman picked up, I told him what I was going through and he said he would get someone right away. I waited 3 more hours before I was done for the day at work and nobody called me back. I decided to stop by the dealership on my way home. No one greeted me on the sales floor and I had to ask a service employee walking by how I could get a sales person to help me. We went over to 3 young sales reps who were talking and cutting up in one of the open, door-less offices. One of them got up to help me and I explained to him that I was a serious buyer and ready to talk numbers. We went outside and picked out a car so we could work out the numbers. I gave him me and my wife's credit scores that were just pulled at another dealership 2 days before - even showed him the credit document. He then took the info over to "the deal desk" where they start playing the game of "How much can we make on this car and get this guy for?" The first numbers I got were absolutely ridiculous so I knew right then I was working with an old school "wheeling & dealing" dealership. I thanked the young guy politely and said the numbers aren't even close and I walked out. The good news is I called Auburn Honda and got through on my first call. I told their numbers guy, Tom everything I told AutoNation and the numbers he gave me from the start were excellent. Matter of fact, he improved on the final payment because he went the extra mile to get me the best deal when the sale was finally done on our new Accord. I will be getting the word out of my experience through every online review option possible. I hope it matters to someone but In the end, these guys will just keep operating the way they do because they're in a great location and they can get away with taking advantage of everyone they possibly can - they really don't care about the way they treat the consumer.

Carrie Krogh Aug 29, 2018

If I could give negative stars on this place I would. Ever since buying my '07 CR-V from these guys I've had constant problems. Starting with the day I bought my car, the sales and finance department screwed up my contract, and they made me come in 3 separate times to go through all the paperwork and re write it every single time due to what they said was "the new guy not doing the forms correctly". Because of that, every time I come in for service they yank me around, and I have to fight to get them to honor the 2 year bumper to bumper warranty that I made sure to pay for so I could avoid problems like these. They can never find the correct warranty and they always try to charge me for things like oil changes, the window seals that were sun worn from being on the lot when I i bought it, the sun drive that quit working the week after I bought it, tire rotation, the free tire replacement that was included with my contract... the list goes on. They even sold the car to me without telling me there was a FACTORY RECALL on the door locks at the time of sale which low and behold quit working a few months after I bought the car and locked me out of my car multiple times (which when I asked them to check it they told me it was fine, and then when it kept happening they told me about the recall AND tried to get me to pay the $300+ to repair the door lock motor). Today I came to have a routine oil change, tried to charge me $59, I told them no it is included with my warranty, they had to find the correct forms, and agreed to honor it. Then they call saying I need my front brakes replaced and of course, it's not covered for some reason. My dad was in the car sales industry for many years so I double checked with him as I always have to do when I come in here because they constantly try to take advantage of me, being a young girl that isn't car savvy. They were rude to him on the phone, saying they would only talk to me about it, although I have had to have him fix their mistakes on multiple occasions. So I agreed to just take care of the brakes and they told me it would be ready in a few hours tops. The girl I spoke to on the phone the morning of said they are there until 9. I show up at 7:30 and the rude sales employees at the front desk are quick to tell me they are closed, and no one in the entire building can get my car for me. They asked if I had paid already, I said no, and one of them said he would call the service department manager to come down and unlock the door. A few minutes later the front desk employee picked up a flyer and made sure to point out to me multiple times that they close at 7. He said I should have worked something out and even if they could get my keys they can't accept payments, so I can't get my car today.. Interesting because they sure can accept payment if you're buying a car! But after that they couldn't care less about trying to satisfy the customer. I am not a confrontational person but this drives me nuts. This is the fourth or fifth time I've had problems with these people and if I could give any advice to anyone looking to buy a car I would tell them DO NOT BUY A CAR FROM HERE. STAY AWAY. GO TO ANYONE ELSE. I can't stand these smug arrogant dudes and the customer service here is the worst I have ever seen. I will most likely go to my local mechanic for the rest of my car service needs and pay money to them rather than come back here and deal with this BS.

Alexis Nicole Aug 10, 2018

I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many Mazda dealers in California to learn what was available. I carefully screened the Dealers for good buyer reviews. Autonation had excellent reviews and Autonation had the exact car I wanted. At the time of my inquiry I learned that it had arrived in port and was due to arrive at Autonation in about one week. I told the New Car Sales Manager, Brad Tiplett, that I was willing to buy the car for cash and he assured me that the car was mine and that there was no need for a deposit. He then had Sam Condon, one of the Internet Sales Managers stay in further contact with me. Condon confirmed that the car was mine and we discussed payment and pick-up by an out-of-state purchaser issues. He told me that he'd get me an out-the-door price. While waiting for that car Mr.Condon contacted me to inform me that Autonation had two other pre-ordered cars that had become available and that he wanted to give me the first chance at them. I told him that I'd pass as I preferred the one we had agreed upon. He acknowledged my e-mail. A week passed without any follow up information from Autonation so I sent Condon an e-mail requesting the car's status. Carson Wittwer, another Internet Sales Manager (how many "Managers" do they have?), responded that the car had arrived in the showroom an hour before, he attached a complete Sales Contract with the out-the-door price and asked me if I still wanted it "as there are a couple of people interested in the car and I wanted to make sure you got your chance at it." I immediately responded that I did want the car and would pay a deposit for them to hold it until I could drive down to pick it up. Their immediate reply was "Right after I received your email, I went to my management and asked about the car and found out there is someone on there (sic) way with a trailer from Bakersfield to pick up the car tonight." So, the car that was mine and was reserved for me per the word of three of their Managers, was not mine. I guess they were holding me in reserve. Do not buy from these unworthy, dishonest and, unfortunately, typically sleazy, Car Salesmen.

leftys7 Aug 1, 2015

I have always cringed when walking onto a car lot, just knowing I would be mobbed by salesman and to have the financial part drag on for hours. Today was much different. Domonic answered the phone when I called to see if the Honda Ridgeline, that was on their web add, was still available. He said he was pretty certain but wold check and call me right back. Still there! We were there in less then an hour and he had it pulled around and ready for a test drive. After my girlfriend and I both had a go at it for a few miles each, we got back to the office and began the paper work. Domonic kept us up to date and informed how everything was professing, with our credit rating and the mangers offer on our trade-in. So far, so good! Eddie, the finance manager greeted us and said he was nearly finished getting everything in order. In the mean time, Domonic was kind enough to run to Taco Bell and get the two of us something to curb our hunger pangs. He even treated :o) The 1st offer on the trade-in was 1/2 what we wanted but we quickly met half way. We agreed on a financing package that was pretty much what we had in mind, before leaving the house. The interest rate was higher then I would have hoped for but that too was also adjusted in our favor. It was enough of an adjustment to warrant adding a good warranty, Gap coverage and lifetime service. We were in and out in about four hours. Not to bad. We did not really expect to drive off in a car today but just wanted to test drive that make and model, after seeing the great reviews. Given some recent financial issues, we were wondering how bad the interest rate would be and we were well prepared to continue our search for the right dealer if Auto Nation was not willing to make a fair sell. One issue remained- we did not bring the Pink slip for the trade-in with us. Not a problem. Domonic drove the 20 miles to our house and picked it up, after the sell. So- thank you Domonic, Eddie and Auto Nation for a very pleasant and painless transaction. Looking forward to creating some good memories in our Ridgeline.

StevoG Jan 18, 2015

My girlfriend and I were interested in a 2014 Honda Accord EX-L V6. We had done our research for about 6 months and started shopping around at different dealerships. We talked to Reno, Carson City, and Las Vegas dealerships. The lowest quote we got from those dealerships was not what we were looking for. We decided that we would be willing to go to California if the price was right so we decided to put in for a quote through AutoNation Honda. The very next day we were contacted by Darby M. with a quote for $25,975 (almost $3,000 under invoice). Darby was extremely helpful and accommodating. He answered all of our questions over the next couple weeks and never jumped prices around or tried to change what we wanted. After we shopped around a little more to see if we could get a lower price we decided to make the drive to Roseville. Once we arrived we were immediately greeted by cheerful staff who got Darby right away. We already had the car picked out through their internet service. We were test driving the car within five minutes. After the test drive we decided we would purchase. Everything was very straight forward with very little confusing salesman mumbo-jumbo. Darby did everything he could to make our experience as quick and painless as possible. It was a very busy day so it took about four hours for us to get out with the keys. However, the four hours wasn't spent with us being bombarded by "packages and extras." Darby was not pushy at all and got our paperwork signed and had us sitting with the finance manager as soon as possible. After about 10 minutes with the finance manager we had the final contract signed and keys in our hand. Darby then went so far as to help us figure out some of the technology in the vehicle (However, we already knew most everything due to our extensive research on the vehicle). We were driving off the lot with smiles on our faces in no time at all. I would highly recommend AutoNation Honda Roseville to anyone looking for a new Honda. AutoNation is a high volume dealership so they really can get you an extremely low price on the exact vehicle you want. Also, ask for Darby M. He was very helpful and not a pushy salesman type. All in all and A+ experience. Thank you Darby and thank you AutoNation Honda Roseville! Advice for buying a car: Do NOT be in a hurry to purchase a vehicle. Do your research for months before you plan to buy. After you find the exact car you want, start to hunt for the price you want. Try not to test drive until you are ready to buy and have found a deal you want. Cars are just mechanical objects. There are 1,000s of them just like the one you want all over the country. Do not fall in love until you sign the contract and the car is yours. Be open to traveling for a good deal.

Skydiver_Kid Jun 8, 2014

Hey all, I just thought I would share a review I did for AutoWest Honda where we purchased a new car. I hope if any of you are thinking of buying a new car anytime soon you will find this review helpful. 1. Honda sales, finance and service people are hands down the best in the business imo. Compared only to the Saturn brand before GM stupidly ditched it. Our experience buying a Honda at AutoWest Honda was a shining example of the companies business practices and principles as a whole. They have imparted these ideas to the Honda Brand here in the U.S.it seems... The staff are willing to go that extra mile to make sure their customers are 100% taken care of and happy. 3. Once again AutoWest Honda puts it's competitors to shame by stepping up big time in the service area. A 12 out of 10 without question!! Well done... 4. We purchased a car from AUtoWest Honda after I spent 20+ hours over 5 days doing online research which included using the the Kelly Blue Book website which was incredibly helpful along with the differant car makers web sites and sales managers. Which included 3-4 emails a day working with the internet sales managers at several differant car lots.. The inernet sales manager at AutoWest Honda went out of his way to provide great service. He provided the level of service americans have come to expect from the Honda brand. Putting the customer 1st is one of the things this brand has shown year after year is a top priority to them. Working hand in hand with todays tech-savvy younger generation while also providing solid Customer Service to average people marks Honda's understanding of what customer service is supposed to be like. The poor sales guy. Who went out of his way to help us. Sometimes replying to emails sent to him after 11 pm since I work the Night shift and was researching stuff on my laptop while on break lol. All in all Honda has once again shown why they are hands down the best value in midsize vehicles imo. Well done!!!

negolien Mar 1, 2013

The young salesman named N**K is a very nice guy. Good to work with. very Friendly. The finance department guy named S**NY is a very good, responsible guy too! He helped me at the last 2 of the 6 month to try resolve my problem. The finance manager, or actually the manager, named B***Y C**K - DON'T deal with him at all - He is very unhelpful, never return my call. I even stopped by (I live in SF), give him a face to face question and compliant - Never return with solution. My problem with this dealership is more to a DMV problem. I got my used car from them last week of June 2009. I just got my plate without the renewal letter today (January 23rd, 2010) with my deadline to renewal on the 28th. I had been waiting for around 3 months and started to worry about the plate..called and was told to wait as California DMV is slow. at December of 2009, I started to be angry about the situation and started to call every week, while the guy S**NY was very helpful to try get me the plate... Then, I guess because of the holiday schedule, no one return my call...until 1/2/2010 I stopped by suddenly to see them, tried to find out what had happened....Then I met with B***Y C**K again - Then I found out my registration will be due 1/28/2010 and he promised me to find out what had happened and will give me a call..... 2 weeks - nothing. I called and ask for S**NY, this time he managed to finally give me the phone number to the person, C********NE who handle the dealership DMV paper work. (by the way, they are sharing one team for all the AUTO Nation dealership at Roseville) I called this lady - she told me the reason about the plate, which I accepted the reason, but keep asking about the registration as I told her that if I am not going to receive my renewal, I will have to spend at least an hour line up at local DMV. She told me that fee should have been paid and will find out if I have to pay more and give me a call back - she never call back. Not until I called her again a two days ago she then told me I will have to pay the fee, and I should receive the renewal letter with the plate together, right before the due day of 1/28/10 - NOT TRUE. Today, 1/23/10, I received the plate, NOT the renewal. I have been buying very good used car for almost 10 years now - THIS HAS BEEN THE WORSE experiences. Unless you really want to buy cars from them, I will highly NOT recommend their so called "Service".

simon_w Jan 23, 2010

I was passing through the creidt union at Meriwest and stoped by to purchase a car. I test drove 2-3 cars and decided on one to buy. I purchased a used 2005 Kia Amanti with miles of 31136 VIN no KNALD124155064224. They told me this car was in good condition and there had been no accidents. Well, about three months I started having problems with the car and had my front end alignment done and they could not fix it to the way it should be fixed per the specs. Then I took the car to the Kia dealership and had to pay $68.00 for them to inspect and verify the car had been in an accident. I then told Autowest Honda in Roseville and it was like pulling teeth and they were trying to blame me for the accident. I finally got a person in the finance department to help me get my down payment back, plus some of the payment of the vechile. Well, when Autowest Honda from Roseville came back to San Jose at the Technology Credit Union downtown, they wanted me to pick out another car close to the price of the other car. The Kia was fully loaded like a mercedes with leather and heated seats ect. I looked around and did not see anything that was close to what the Kia had. They told me their Toyota Camry XLE Certified car would be the best and closes one to the Kia. I test drove the car and purchased this on October 27, 2007 used 2005 odometer 38023 VIN 4TBE330K35U550169 and having to put down another $5,000 for down payment when I was not suppose to, they were to transfer the $5,500 that was as a down payment from the Kia to the Toyota and they reniged on the promise. This car seemed to be fine up till now. I reveived a card in the mail from Toyota on Capitol Expressway for a free appraisal on a trade in. Tony the certified appraiser looked at the car and told me the car had been in an accident in the front end of the car and the frame is bent and the color of the car is different. The original stickers that should be on the car when looking at the engine are not there. Also, I had to replace the battery, and I am having electrical problems with the car also. He said the car was hit in the front pretty hard that the engine is messed up and the car will not last much longer and I should get rid of the car soon. I asked how could the car pass as a certified car? When Autowest Honda in Roseville stated there were no accidents on the car and how did the car get Certified? Being it was in an accident. I was shocked that the car was in an accident before I bought it from them. They gained $10,500 in down payment on two car that were in accidents and I got very bad service and very bad cars. I turned them into the BBB and they favored my findings and rewarded $5,568 paid back to me by Autowest Honda in Roseville and they had 30 days to pay me and the 30 days are up and still no money. I advise everyone NOT to buy cars from these people, all you will get is a car that has been in an accident. I could say if you were to go down there and purchase a car today, you will get one that has been in an accident. If I can get help some way or another that would be great. I am looking for all my down payment, plus stress from driving to accident cars and have driven my family and grandchildren in two cars that are very unsafe.

tweetie08 Nov 6, 2008

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