I inquired about a used 2019 Honda Accord Sport 2.0t/6spd manual. Went thru the entire process to purchase the vehicle. Got payment information and was even going to set up delivery for the car to my home in South Carolina because the sales manager only gave me until this weekend to purchase the vehicle. I I was about to book my flight to California to come pick the car up this weekend when I was that told that someone was interested in the vehicle. Mind you, I had already been told by not just the sales manager, Brian, but by the sales associate Ann, via text that the car was on hold pending my follow up on pre-approval for financing thru Capital One. I was also told that someone else in Michigan was considering the car.Later I received a text message from Anna stating that the person who was coming in to look at the car backed out. I then asked her if she could move forward with me purchasing the car, even after I had basically been given the run around about it being on "hold" and being lied to and told that the car wasn't on hold for me per se..but just on hold. If its not on "hold" for me, and its available to anybody what's the point of telling me its on "hold pending sale by this weekend" Just a pack of lies. After some back and forth about getting the car sold, I was basically told that the deal wouldn't work for the dealership and that they were going to cancel the deal because of "how I wanted the deal" structured. Listen, I sold cars for a while, I know how this business works. The point is they didn't want to sell me the vehicle because they didn't want to have to put in the work to get it moved out of state. They didn't want to deal with the paperwork, the whole process and if that's the case they could have told me this last night or this morning. Brian and Anna should have just told me all of this before they ran my credit and adding an inquiry and had me almost book a non-refundable flight to California to pick up a car that they tried to purposely sell from under me. I was ORIGINALLY told by the sales associate, Anna, that they could possibly hold the car up until October 3. This morning I was told I'd have to purchase the car by this weekend. By the end of tonight I was basically told that I couldn't buy the car at all. This is NOT the way you treat a customer, especially one who was willing to fly thousands of miles to buy a car from you. I have no respect for this dealership, the sales manager or the sales person. I intend to file a complaint. I can get over not getting the car, I can always get another one some other time, what I can't get over is the way I was treated. I have never treated any of my customers the way I was treated today. I do not recommend this dealership or any dealership with practices like this one.

It was an okay experience. We have been customers to Honda for over 10 years, and unfortunately we did not get Ray (the salesman we asked for).. the one we had, we felt rushed and the deal wasn't made until hours later. Next time I will just wait for Ray, or not get a car until I am comfortable with the salesman who helps my family and myself.

Oh No! Mike's promoted, who will take care of me? Mike set me up with Sami. WoW! AutoNation Honda Roseville have provided me with Superb Service not to forget the Technicians. Thank you AutoNation Honda, Mike and Sami. M.

excellent in every way!

Bought a Chevy here lol. They worked with my not so great credit and helped me out a whole bunch. All the staff were really great especially Nate. He was professional, courteous and got me in and out with out waiting too long. If you want a smooth and easy buying experience I suggest you go here.

Sometimes it hard to get things correct the first time. The real customer service is when there is an opportunity for improvement. Everyone was there to help and make things right. I know that’s why I keep bringing my vehicle to Auto Nation Honda.

Rich and the crew at AutonNation Honda have always treated me right. This case was no different.

Purchased 2020 Honda Accord EX_L 1.5T White. Worked with Peter online and phone before driving 200 miles. Peter was upfront from the start and everything was as he quoted. While waiting for the paperwork at the dealership, Peter made sure the car was ready to go for our trip home. They have plenty of cars, great pricing and everything happened as I was told over the phone and emails. The car is great. We wanted gas mileage priority, technology and creature comforts. I think we got a good car that does all three. Note: It is 4 stars because they were a little slow processing the paperwork and we sat for hours. Otherwise it was a good experience. Bruce

Amazing service. Simple and easy

Came in with battery issue and rep. explained my options and had service performed asap! Good customer service by your rep.

Cole Chambers is the best!

Oscar Gonzalez is amazing! Will definitely keep recommending business to him. :) Brian watkins was super kind and incredibly quick. Loved his help as well. Emanuel was also kind and made me feel welcomed. Great experience. 10/10 would recommend

James Harding in service is THE BEST! Highly recommend!

Sami from Honda is the best. Kind, courteous, respectful, and attentive to all my needs. Thank you Sami. He deserves a raise.

Great service and waiting room with coffee n sitting area. Avoid Saturdays for long wait to service your car.

This was this was the easiest and fastest auto purchase I have ever made! Thank you Al, Spencer and Stewart- It was a pleasure doing business with you!

The Service Advisor James, always giving excellent Customer Service!

Good service nice people . Thank you

This was a great experience.

Overall great experience. Good service and price. We are happy with our new car.

Such an easy and wonderful experience! I was able to get all the numbers done online and when I came in, test drive and signed paperwork. No numbers changed, no funny business. I LOVE my odyssey! Thank you for a great experience Anna!!

When I walked in Mason the sale rep. helped and explained to me withy process from A to Z. Never once he left me unattended always constantly checking to make sure I was getting the service that I need and what. I highly recommended Roseville Honda if you’re in a search for a used or new car. I love the services Mason has provided, very professional and kind. Towards the end I bought the car I wanted at a reasonable price. Thanks Mason

Recently went there on Saturday a couple of days before labor Monday to buy a CRV. We looked a few outside our self, once decided we like the car went ahead approached a salesman name Peter. He told us he had one outside and a couple different models inside to have a look to decide about trim and color. As soon as we walked in, lady at the reception, who in COVID-19 season wasn’t wearing any mask and having her lunch right in the middle of reception, gave us not so welcoming looks but we ignored it at first and carried on. While Peter showing us around, lady looked at us and yelled at Peter really pointing at us that he brought us in. She then carried on making numerous inappropriate gestures towards us and giving peter hand signals to just push us out. Peter who was helping at first felt a little agitated at that point. We wanted to test drive and buy a different color but we simply just decided to leave the premises and not make any more trouble for Peter as well. Its surprising that you can’t give your customers 10-15 minutes to make a decision to spend 30-35 grands. After that we went straight to Honda Mel Rapton, thanks to their customer service and willingness to help, bought a brand new CRV from there. Still a big thank you to Peter, who was trying to help and surely would have made a sale if he wasn’t bothered by crazy reception lady and left alone to do his job.

The staff at AutoNation Honda Roseville, including our Sales Consultant were great and worked together to get us through the purchasing process timely.

Autonation Honda Roseville exceeded my expectations when I brought my vehicle in for a safety recall. Isaiah Mitchell was outstanding and provided the most excellent customer service! He met me with a smile, helped me right away, and went above and beyond. I cannot thank him enough! He will definitely be my service consultant every time!

Good

Great people , great service . Specially Sam Bunna what a man . It,s message for owner keep it up , don,t lose the great personality . I talking about Sam Bunna . Thank

Very happy with the service provided by Mr. Sam Malganji...definitely an asset to AutoNation Honda.

James Harding was very helpful and went beyond expectations.

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called the next morning because they were already closed. Almost a week with no responses from the manager I went in on Tuesday August 18,2020. Nick the service manager was very rude and unprofessional from the beginning. After he reviewed the footage of the day my van was brought in he admitted a technician damaged my vehicle. He told me they will replace the mirror assembly, detail inside and out, fix/remove the dent and scratches and paint the whole side of the passenger side, and also fix my rear bumper since the clips may have become lose or broken(which was an existing issue from when I purchased the vehicle) I dropped off my car Tuesday August 25,2020 to be serviced and was told it would take the full day. So I requested a rental. Vehicle was not finished by the end of the day. Today Friday August 28,2020 I was told it would be ready by the end of the day 6pm. I get there and it was not. The passenger side was not painted, scratches are still present Bumper was not fixed. Nick said I could leave my van and take the rental and they would fix the bumper. I asked how long it would take and he said he didn’t know until they took it apart. I told him I needed to let my husband know who was waiting outside. When I came back in with my husband he refused to fix what was promised and said We can call the Gm on Monday morning. I told him I didn’t want to take the vehicle home like that, I wasn’t happy with the work. But he said nothing would be done to my vehicle and I would have to pay for the rental out of pocket if I took it. I am beyond upset and tired of all this back and forth with Nick. He did not follow through with what he said was going to be done to my vehicle. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. So much for upholding integrity like you said when we made the agreement about said repairs Nick! HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called the next morning because they were already closed. Almost a week with no responses from the manager I went in on Tuesday August 18,2020. Nick the service manager was very rude and unprofessional from the beginning. After he reviewed the footage of the day my van was brought in he admitted a technician damaged my vehicle. He told me they will replace the mirror assembly, detail inside and out, fix/remove the dent and scratches and paint the whole side of the passenger side, and also fix my rear bumper since the clips may have become lose or broken(which was an existing issue from when I purchased the vehicle) I dropped off my car Tuesday August 25,2020 to be serviced and was told it would take the full day. So I requested a rental. Vehicle was not finished by the end of the day. Today Friday August 28,2020 I was told it would be ready by the end of the day 6pm. I get there and it was not. The passenger side was not painted, scratches are still present Bumper was not fixed. Nick said I could leave my van and take the rental and they would fix the bumper. I asked how long it would take and he said he didn’t know until they took it apart. I told him I needed to let my husband know who was waiting outside. When I came back in with my husband he refused to fix what was promised and said We can call the Gm on Monday morning. I told him I didn’t want to take the vehicle home like that, I wasn’t happy with the work. But he said nothing would be done to my vehicle and I would have to pay for the rental out of pocket if I took it. I am beyond upset and tired of all this back and forth with Nick. He did not follow through with what he said was going to be done to my vehicle. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called the next morning because they were already closed. Almost a week with no responses from the manager I went in on Tuesday August 18,2020. Nick the service manager was very rude and unprofessional from the beginning. After he reviewed the footage of the day my van was brought in he admitted a technician damaged my vehicle. He told me they will replace the mirror assembly, detail inside and out, fix/remove the dent and scratches and paint the whole side of the passenger side, and also fix my rear bumper since the clips may have become lose or broke(which was an existing issue from when I purchased the vehicle) I dropped off my car Tuesday August 25,2020 to be serviced and was told it would take the full day. So I requested a rental. Vehicle was not finished by the end of the day. Today Friday August 28,2020 I was told it would be ready by the end of the day 6pm. I get there and it was not. The passenger side was not painted, scratches are still present Bumper was not fixed. Nick said I could leave my van and take the rental and they would fix the bumper. I asked how long it would take and he said he didn’t know until they took it apart. I told him I needed to let my husband know who was waiting outside. When we came in he refused to fix what was promised and said I can call the Gm on Monday morning. I told him I didn’t want to take the vehicle home like that, I wasn’t happy with the work. But he said nothing would be done to my vehicle and I would have to pay for the rental out of pocket if I took it. I am beyond upset and tired of all this back and forth with Nick. He did not follow through with what he said was going to be done to my vehicle. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called Thursday morning to speak to the manager about what had happened. I was told he would call me back. He never did! I called again and spoke to Nick and text messaged him some photos of damage. Never received a response. I called every day and left voicemails. Days went by and on Tuesday August 18th I decided to go in to talk to them in person. Nick blamed me for the damage and treated me poorly. I stood my ground and waited until he went through all the footage to confirm my claim. Shortly after Nick calls me and asks to meet me at my Van, which is parked near the server station, he tells me he believes me and wants to come to a compromise, he then proceeds to tell me he will replace the mirror assembly, remove scratches and dent, and detail my van inside and out, and even if I wanted him to he would paint the whole passenger side. But advised against it since it will break the factory paint job. He asked me if that was fair and if there was anything else I wanted. I pointed out that the bumper(an issue from when I purchased the vehicle) is no longer on the clips and is in worse condition than when he had first seen it. ( a few months back Nick took a look at it and said “let’s wait until it becomes a real issue and we’ll replace it than, I don’t want to put a screw it in and damage it more”) he agreed that it needed to be taken off and fixed. He said “ I will have them take off the bumper, fix everything and make it nice and pretty” he even offered to put gas in my van for my troubles. He asked when is a good day to bring it back in since he had to order the park “I said whatever day work best for him” he said “how about Wednesday, it will take a full day” I dropped the car off Tuesday August 25,2020. I requested a rental since I would be without a car with my three small children all day. I was told by my service advisor that it will be ready by the end of that day at 6/6:30pm. It didn’t end up being ready. Due to the “dent and scratch” technician not working on Tuesday’s. He told me he will be there Wednesday at 3:30pm to work on my vehicle and afterwards it would be sent to detail and should be ready at the end of the day Wednesday. I call Wednesday around 3:45pm to confirm it would be ready that day. I was told they would call me back. Which he did and told me my car wouldn’t be ready until Thursday morning and that he has the day off. But Nick will call me when the van is ready. Thursday came and went. No call from nick or anyone. I call my service advisor today Friday August 28,2020 at 3:09pm to ask if my vehicle will be ready today. He said yes. That it should be ready by the end of the day. It was still being detailed. I show up around 6pm to pick up my vehicle and notice the scratch is still present, they didn’t paint the passenger side, and they didn’t fix the bumper as promised. I go in and let them know. My service advisor tells nick. Who says they fixed what they damaged. Which they didn’t correctly. He said “ I can put a screw in it” which I declined because he advised against it. He then said “ you can leave the van and take the rental so they can fix the bumper” I asked how long it will take? He said “I don’t know, it would have to be taken apart to see what needs to be fixed” I told him I would have to make sure it was okay with my husband who was waiting outside. I went out and came back in with my husband and like before he completely went against what he just told me and said he wasn’t going to fix anything. He did what he could and that if I take the rental and leave the van I will have to pay for the rental and take up the bumper with sales since that’s there problem not his. He gave us a number to the general manager who wouldn’t be in until Monday morning and basically washed his hands with us. I am beyond upset and tired of all this back and forth and him not following through with he said was going to be done. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

Very pleased with the repair service. Everything was completed to my satisfaction.

AutoNation Honda in Roseville, CA had the best customer service! We will continue purchasing our cars through them as they make it such a great experience!

I love Honda auto nation in Roseville omg the service the department is greatest Nick and Johnny and Jimmy and omg the service men are so handsome the ladies at the service counter are so sweet I love them them them.... the only place that can touch my honda aka Hanna..:::

James Harding was professional, customer focused and transparent- getting the issue identified and resolved timely.

Jimmy Le is my serviceman he always know how to treat his customer right and he will get you in and out in no time while you are there. With or without appointment! Very satisfied!

Jimmie was a great service agent! If you wait for your car to be serviced at this dealership plan on waiting 2-3 hours! Very busy place!

I visited the dealership several times and test drove several vehicles over a period of six weeks. I compared the Honda CRV with other cars such as the Mazda CX 5 and the Toyota RAV 4. I spent hours reading reviews and watching You Tube videos. All of these cars are similar in size and performance and each have good features. I finally picked a new CRV EX. It has all the features I need. Just enough comfort and it is practical for our camping trips and weekend hikes with plenty of cargo space. The dealership was not pushy and they are familar with the specifications of their vehicles. I am probably what they would consider a difficult customer pushing down the price at every opportunity and not buying any of the extra warranties or protection plans, but they were patient and polite during the whole process. Be prepared to spend 3 hours signing documents. Overall a good experience and time will tell if I made the right choice..

Mason was exceptional. Perfect with patience, explaining everything. Polite, easy going. Mason made this an enjoyable experience. Not a nightmare. Honda is fortunate to have him.

Recently just leased a new Civic from Autonation Honda. I called to get a quote and was helped by internet sales consultant, Emmanuel Palomo. I was able to set an appointment at my convience and he got the car ready for me to view and test drive! He was extremely knowledgeable in all the features and details of the car. He was so helpful the entire time, not pushy and very personable! Highly recommend Emmanuel for any future needs!

Sam was easy to work with and very knowledgeable. Thank you

Garry Neighbors is a star! Made our buying process seamless and worry free

Very helpful in all departments

Always professional/courteous!

Great job. Rich was a great help. I was done quickly and felt very at home in the facility

Leaving no review really say it all.

They were fast and efficient! Good job.

Excellent service I had my car repaired and I was advised it?s no longer worth it cause it?s higher than the price of my car so I need to buy a new one and they were willing to wait.

I am impressed with your whole process. I already referred someone to you.

Kristie and Eddie are great.

They are nice here. They all where wearing masks

I did not appreciate that I had to wait 2 hours for a scheduled appointment oil change. I was told it’s because they take walk in also! Why are you scheduling appointments then? You should be taking the appointments in a timely manner and letting the walk ins wait 2-4 hours.

Very friendly and professional

My family and I appreciate, the costumer service and the rapid response from AutoNation Honda Roseville. We have a battery failure and the manager Nick Gilliland, and his crew fix our CRV. Even though they were busy and almost ready to go home, they took the time to help us. My family and I appreciate you. thank you

I used to take my Honda Accord Sport to AutoNation Honda Fremont to get maintenance done when I was living in Hayward, CA. Honda AutoNation is my to-go place for my Honda vehicles! The staff has always provided me with excellent customer services, with care and satisfaction throughout the years. On Tuesday, July 21, 2020, I had an enjoyable experience financing my vehicle from AutoNation Honda Roseville, and the price I paid for was fair! Sales Associate (Stefan Batres), and Finance Manager (Michael) are fantastic people! I thought they are knowledgeable and provided great assistance. My aftercare was excellent too! The Salesman Manager and Stefan Batres) followed-up afterward. I have met with a couple of the Service Advisors (Rich Amader and Sam Malganji). They are very knowledgeable and provided fast and exceptional assistance, including the other staff from the Service Center department.

Sam was easy to work with!

Kristy and Matt were kind, efficient, and professional, making my car purchase today an easy and enjoyable experience. This is the best service I've ever received at a dealership - and for that, they've got my future business too. Thank you kindly!

My girlfriend was treated rudely when dropping off my car. At least five different people approached her and would not take care of her. She literally had to go find someone to tell them what my appointment was for. Other than that the oil service was good. Definitely need to work on meet-and-greet.

I had a problem with my AC compressor. They were quick to go my car in the shop and get it fixed in a reasonable amount of time. Great Job!

Had an oil change and a tire rotation in the service center and I was there for almost 2.5 hours (8:15am -10:40am) and they ended up damaging my car. The individual helping me was friendly and the other staff was friendly as well, but due to the wait time and the fact that now my car needs to be fixed I will never go here again. I would always go to the Ken Garff Honda Dealership in Salt Lake for service when I lived in Utah and they were fast, friendly, and I never had any issues with the car. Unfortunately, the Autonation Honda Roseville did not compare at all.

Cole was awesome and was very kind and helpful. He was able to get me set up with a brand new car very quickly after my accident. He was not pushy or salesy. If i could give more than 5 stars i would!!

I really appreciate that due to my accurate reporting on the virtual questionnaire, my payment quote was exactly what I actually received following the evaluation of my car. I felt the process was honest and fair, and all the staff were exceptional during our visit.

Since 2008 I have my Honda serviced here. My service advisor James Harding is very professional and helpful. Always a great experience.

Saman M. Was very nice and very knowledgeable. He did everything with professionalism.

Bunna Sam was thorough, took time to explain scope of repairs needed, as well as urgency time line. I was very sorry when Mike Valverde left Honda because I always could rely on his conscientiousness; I think Bunna will handle things in the same way.

Peter, Stephen and Big West helped me get a car twice. The process was smooth, the facility was clean and everything was explained if I had any questions. Very professional place to buy a car.

Very helpful. I really liked the service performed and added car wash. Will visit again.

I had researched everything about Toyota Highlander & Honda Pilot. I knew exactly what I wanted and had already test drove several vehicles with several dealerships in my area. This one particular, big dealership had agreed on the final price, ran our credits & we were about to sign off on the deal; but in the last minute, the sales manager tried to sneak in an additional parts fee, so we walked out. I was irritated & angry because they wasted 3 hours of our valuable time. Fortunately, I went on-line & found AutoNation Honda in Roseville. I spoke to & received an exact quote on a 2020 Honda Pilot Elite from Bianca, the Internet Sales Rep before driving 1.5 hrs. She was very honest, friendly, courteous and so easy to work with. Bianca already had the exact SUV waiting for me to test-drive within 5 min of my arrival. Their sales manager, Brian introduced me to their service manager, Sami to make sure the proper parts were ordered for my tow package installation. Everything went so easily & smoothly from the minute I walked into their dealership. From Bianca showing the final price, to working out the financing with Brain & Fadi, to socializing with Sami (their service guy has a great sense of humor & fun to speak with) about the installation process/date, to Bianca teaching/showing me the gadgets of the vehilce and me finally driving off the lot with my beautiful, brand new Obsidian Blue Pearl 2020 Honda Pilot Elite. Buying a new vehicle is scary, exhausting & very time consuming. But if you have AutoNation Honda to help you through the whole process, it's exciting, enjoying & smooth sailing. I would definitely recommend everybody to buy their vehicles from AutoNation Honda of Roseville.

My experience was great, Spencer was amazing helping me find my new car

Sami the advisor is gem of a person. Initially I didn't like that I had to wait as he was attending another customer but once started attending me, we just clicked. He hall me understanding the Tyre warranty plan, my service plans, etc.

Great place to buy a car. With their no haggle prices, you never have to worry about if you are getting a great deal or not.

Service rep was very helpful and provided excellent customer service.

Peter was very nice and awesome. He told me all that i need to know, also show me when i did not understand.

Friendly, fast, and personable. Thank you to Anna for a friendly and quick expirience and thank you to Tarek for being able to work with my budget and get me the price I could work with!

I purchased my Cadillac Escalade from the Freemont Honda Auto Nation. The salesman advised there is a 90 day warranty on the vehicle and that I can take it to any AutoNation dealer if anything is wrong with the car, and lets not forget this is suppose to a Honda Ceritified Used car. Well not even a week the check engine light comes on. I take it to Auto Nation Chrysler Dodge Jeep Ram they turn me away stating that because I did not purchase my vehicle with them the warranty would not cover there. So I contacted the manager at Freemont Honda and he advised me to contact Auto nation Honda Roseville. Initially I took it in and met with Saman . I left my car there and he called me back telling me to take it to the Cadillac Dealer directly to get it fixed as Honda could not fix it. Well I contacted the warranty company and they advised that I need to get it referred from an Auto Nation dealer directly or it will not be covered under warranty. At this time I'm a bit frustrated all I want to do is get my new car that I just purchased not even a week to be fixed. I called and spoke to Saman and he advised me to come pick up the vehicle. Frustrated I ask to talk to his manager. I spoke with Nick and explained what the warranty company told me and he called Cadillac right away and sent my car over to get fixed. Nick was absolutely helpful and also kept me updated with the status of my car. Unfortunately it took two and a half weeks to fix due to a back order part. When I called to check status with Saman he was very rude and said "as I told you there is a back order and as I told you it could take up to 3 weeks" probably upset that I spoke to his manager after he tried to brush me off because he didnt want to deal with fixing my vehicle because I did not purchase it there . After that conversation I no longer wanted to deal with him so I called Nick his manager directly. He was able to get a ETA of when the part would arrive and when my car should be completed. I wish there was more helpful people like Nick that would find a resolution even though he did not make any money off of my purchase. Saman the service rep. was no help until I spoke to his manager. He also needs to brush up on his customer service skills to work at an auto care dealer. Thank you so much Nick the manager for your assistance.

Great experience! Gave a great value for my truck and the process was quick and easy!!

Jimmie Le is the best Service Advisor I’ve ever worked with at any dealership. He is thorough in his explanations and provides accurate time frames for service.

By far the best experience that I've had with ever buying a car. They make u feel welcomed and explain everything so you understand. Super friendly and smooth. Definitely will have a customer for life. Friends and family will definitely be getting there cars from here.

This was my third lease purchase from Autonation Honda. Incredible service especially in pandemic times. I was able to negotiate online and Garry made the process so easy. The GM and sales manager both made sure i was happy and taken care of. I am a very happy customer and recommend this dealership . Great job.

The most sales have bad attitude. my experience was not good

They are all sharks so be sure to take your repellent! PS I had to give a star or otherwise I wouldn't have been able to give this review they are less than 1 Star.

Great hassle free service. No pushy sales people. Great team at the Honda Autonation lot. Demetrius, Stefan, and the rest of the team were great and made our car buying experience enjoyable.

Sam took excellant care of us and my car. Did my oil change without appointment quick. Monday even better we dropped the car for some brake fluid change and alignment. Thought we pick up the car the next day when he called 2 hours later that it's all done. Wow we were surprised and happy for the fast and good service from the whole dealership.

I had made an initial appointment for my car because there was a weird sound coming from the tires and I had no idea what was going on. My first appointment went fairly, I spent 4 hours waiting for the verdict and nothing was found. Everything was checked and nothing was found. I drove off and I still kept hearing the sound, so I was not happy. I made a follow-up appointment and to my luck I was designated with James Harding. He instantly made the entire experience better. I told him what happened and what I was hearing and he did what my last service advisor should have done, drive my car around to hear what I was hearing. I trusted him with my car and knew he would be the one to find out what the problem was. He called me later that day and explained what was wrong with my car and promised he would have it fixed. I received a call the next day that my car was good to go! I was thrilled that James knew exactly how to take on the issue and got the job done. Once it was time to pay the bill he also helped out so much on the financial end of things, given the current circumstances in the world, it was truly a blessing that I got James as my service advisor. I highly reccomend him to anyone and everyone needing help with their vehicles at Honda in Roseville, CA. He will definitely be the man I go to for my car from now on. Thank you James, you were wonderful!

I went to the dealership just to look at what used Hondas were available. I did not intend on purchasing a vehicle that day but then I found exactly what I was looking for. The sales representative Peter Sobczak was nice, helpful, and wanted to make sure I found something that I liked. And Wesley Stewart helped me with the documents. The process only took a few hours and it ran smoothly. I left the lot with a nice Honda!!

The service great

Will not be back. Service was miserable, and comically so.

Had a great experience here. Clements and everyone there that helped me out were really great, straight forward, nice, and helpful. They gave me time to look around and test drive. Great customer service would recommend. I’m very happy with my purchase overall. Thanks guys for helping me out!

I am very pleased with the attention that I received at Auto Nation Honda in Roseville, CA. My service advisor Emmanuel went out of his way to provide good customer service, his manager Al did everything possible to accommodate my needs and Tarek was able to advise me on financial options before closing the deal on my new 2020 HRV-EX. Overall, it was a good experience.

Peter helped me trade in my HRV then get a bigger car. Was hoping at least for a CRV but was able to get a pilot instead. if you need to lease, ask for Peter he was awesome. A

this dealership has the worst customer service ever. dont ever expect to reach anyone over the phone. they lie to you to upscale stuff and then won't let you cancel anything.what a joke. if you don't want to get cheated, stay away from this dealership.

Spencer took good care of us. Easy process. Thanks!

I had a surprisingly great vibe at this dealership especially because they were extremely busy and honestly... Theres a lot of pressure attempting to make as many customers as possible efficiently assisted and kept happy during these covid masked times. They are an awesome team, it's a great spot to find friendly and knowledgeable staff. Anna Cochran thanks for all your help, keep doing what you do!

Very bad service. No body help us on this location. Just wasting time.Everyone say. This is no my department. Everyone kick us to different person. Reception lady was to rudy.Very very bad service.. specially this location. No can help you when you are in trouble.

We just purchased a beautiful white 2020 Honda Accord. Our salesman, Gabe, was a wonderful person to deal with. He was very cordial, knowledgeable, and has a wonderful personality and such a pleasure to do business with. If you are in need of a new car, Gabe is the person to talk to. He took care of all of our needs including giving us a great price for our trade in. WE are thrilled with how great our new car drives and all the safety features that we need since we are in the upper years. THANK YOU HONDA AND THANK YOU GABE

Manager Alicia Egan was most helpful in the process of selling my car> She was very professional.

Transaction was smooth and seamless! I would recommend anyone selling their car to you. Less than an hour and I had check in hand!

I made an appointment with Sammi regarding about my infotainment screen on my new 2018 Honda Clarity. I came in that day and he thought I was talking about my windshield because I said there were some cracks on my screen. While he did say sorry, he took some pictures of my infotainment screen and told me I will get in contact with the service manager to see what we can do. It has been almost a week and yet I didn't receive a phone call from him nor the service manager. I did call Sammi/Sammy and left a voicemail a couple of times and yet no reply back yet. Pretty disappointed taking in to the fact that this is my first time going to the service department. EDIT: They fixed my trim issue but went back to due lights on the car and wanted to charge $150 for diagnose fee even though I’m under my 36,000 miles warranty. In short terms don’t go to them.

Awesome experience, Demetrius was great and knowledgeable. Love my Honda Pilot EX-L♥️

Service Associate Rich was amazing. He went above and beyond, and he was extremely knowledgeable which made my Mother feel a lot better about having her vehicle servicing. Rich made sure every step of the process was understood.

Horrible experience with the service department. Specifically James had a very impatient and rude attitude the entire time helping my daughter.

Peter is a good guy!!

Everyone was very nice and knowledgeable. The process was virtually quick and pain free. I feel like i got a very fair price on the vehicle. I was very happy with my experience. The only reason I gave 4 stars instead of 5 is because they did a poor job detailing the vehicle. There were quite a few spots they missed and I had to ask them to go over again and I found a hair covered gumdrop candy.. And then i didn't pull the sun visors down until I left after purchasing , and the drivers side visor was absolutely filthy, literally foundation makeup caked onto the mirror cover and black makeup smudges all over the cloth. So that part was disappointing since this was my very first vehicle purchase I was really looking forward to it being clean and fresh.

Everyone was very nice and knowledgeable. The process was virtually quick and pain free. I feel like i got a very fair price on the vehicle. I was very happy with my experience. The only reason I gave 4 stars instead of 5 is because they did a poor job detailing the vehicle. There were quite a few spots they missed and I had to ask them to go over again and I found a hair covered gumdrop candy.. And then i didn't pull the sun visors down until I left after purchasing , and the drivers side visor was absolutely filthy, literally foundation makeup caked onto the mirror cover and black makeup smudges all over the cloth. So that part was disappointing since this was my very first vehicle purchase I was really looking forward to it being clean and fresh.

I highly recommend AutoNation Honda to my family members and friends.. The salesperson COLE and All the staff are very nice, courteous, friendly and very professional in dealing with their customers.. So far, i am very happy and satisfied with my Honda HRV.. Thank you and God bless!

I called the service department and was put on hold which was expected. An automated response the asked if I would like to leave a message and someone would call me back..later in the day, after no response, I sent a message via google asking why no one had called me and received responses from two separate individuals who said they'd take my info down and forward it to their service department...its been 24 hours now and no response...I ended up calling Folsom Lake Honda and gentlemen called me back within 1 hour

Rich always takes great care of us. He was able to get our car serviced quickly and have it covered under our warranty. We continuously return to him as he consistently provides superior customer service

Special thanks to James harding for his incredible job. Working with him was smooth and kept me informed directly. This was my third visit with same problems of my AC. He took the time to listen and acted promptly.

We liVe in Elk Grove and went to Elk Grove Honda, Very dissapointed! Roseville Honda is the BEST! Emmanuel Palomo is so so so AWESOME! He helped my husband get his dream car! I would tell people to not go anywhere but Roseville Honda, they truly want to get you want you want. 😁

I live in Elk Grove amd went to Elk Grove Honda. Worst customer service! Roseville Honda was more than worth the drive! Their staff is amazing and my husband got the car he wanted and with excellent service!

Emily was great!!!

The very best salesman is Emmanuel Palomo. He is polite and he gives attention to detail. Emmanuel worked hard to make my new car buying experience pleasant.

The workers are all kind and do all they can to get you into a car. I enjoy the car I got.

I brought my car in for the second part of the 100,000 mile check and I was told I had an oil leak near my engine which would cost me $1700 to fix the leak. So I didn’t get it fix as I had not seen any oil leaking from my car. I took my car to my brother’s friend who works for Honda dealership in Fresno and had him look at it a few days later and he said I had no oil leak. I’m pretty pissed because I was panicking thinking I had an oil leak and needed to come up with $1700 to fix this oil leak which I haven’t seen any oil leaking from my car recently and I would have spent money that I really didn’t have and would have borrowed from someone that I didn’t need too. Since I have bought my 2015 Honda I have always brought it into the dealership and I feel like I’m being ripped off and told anything so you guys can just get my money. I have never felt like this until now.

Mike Valverde has always been exceptional at customer service. My experience in the Autonation service center was informative, timely and effective in terms of maintaining the safety and performance of my car. The same is true of Rich Amader. Very professional

Emily took the time to go over every part of my service appointment with me very well. I left very grateful for her level of concern for my vehicle and myself. Anyone who is lucky enough to have her assigned as their service advisor will undoubtedly be in great hands.

Never Again....Upon buying a car from them, Inwas told that an extended warranty will be included. Tree hat was a lie. I overlooked it and decided to buy the car anyway. Brought it home and the same day, the AC was not working as well as a headlight was out too. Broug hmm t it in the next day and was promised an update on it. That was annie as well. Finally when they fixed the problems 2 days later, I picked up the car and noticed a huge new ding on the passenger door. Brought it back again and was told to come back another day to leave it for yet another repair. Luckily I only hadnit for 4 days at this point and decided to turn it back in. Staff is rude, careless and deceptive. Will never shop here again.

Automation Honda Roseville took great care of me! Thank you to Bianca, Jeff, and Brian for the great guest service, getting me a great car, and finding me an amazing deal in the financing center. Truly appreciative!

Emily was great. Clear about service needed and right on time about how long repairs would take.

My car needed a repair and they were efficient and quick.

I wish i could put zero stars. I did everything over the phone and online. I was pre-approved so my deal was set up so all I had to do was sign papers when I got there. My appt was for 11 car was supposed to be ready by 1230. I was there for 6 hours!! I didn't leave until 530 with a rental. Didnt even leave with the car i had purchased. I was told my vehicle would be filled up for the inconvenience. When I picked it up it was on empty and the brakes squeaked and the belt smelt like burnt rubber. I am beyond disgusted with how things were handled. I have 2 kids. I needed a quick and easy process and a safe vehicle.

I had a positive experience with Marie as my service agent. She was professional and knowledgeable in all aspects of my needs pertaining to my vehicle.

From the time i bought my CR-V from William, it's been great. Everyone there has been very nice and helpful.

My service advisor Rich was professional and easy to work with. Car was done when promised. I will definitely always use Rich Amader.

Rich Amader great guy super nice, well spoken, friendly 11/10 if possible.

Great service adviser handled my car with brilliance. The dealership was clean, socially distanced and I felt safe there.

my service tech is excellent

Have been bringing my cars into service for a while now and there’s only one person that makes it all worth it. Sam is the man, he goes above and beyond to make sure my car is always taken care of. I bought my car from Folsom lake Honda and I even have the service paid in advance but they’re service is terrible. I drive another 30 minutes to come by and see Sam and have him take care of my car. 5 star excellent service!

Sam was awesome!!! Thank you for all your help!!!

My service writer Emily was very good. Honest.

I took my car in for an issue and was helped by James Harding. Super helpful and friendly! Thank you!

Excellent service from the agents who greet you and help solve the car problems. They call with updates and give their expertise. James Harding and Randy Mitchell are knowledgeable about mechanical issues.

GREAT

I didn’t expect to be leaving with a new car, I was just coming in for an oil change! Great service all around, from the service department to the finance manager to the sales person. I recommend coming here if you want to have people who are knowledgeable of the ins and outs of car buying and will help you make a decision that doesn’t feel like you lost out at all! I will be recommending to my family and friends!

Great Experience!!

AutoNation Honda Roseville only partially takes the pandemic seriously. Some personnel wore masks, but most did not. And very few other customers wore masks.I was kept waiting for hours in a room full of people not wearing masks. I never had a chance to drive the car I purchased prior to signing all the papers. I signed papers at a finance rate of 0.9% then was told that was a mistake and had to sign papers again at 1.9%. Too many hours were spent making the deal in a place where I did not feel safe.

Emily was outstanding. She answered my questions, told me about when it would be finished, and was very understanding. The service was excellent, with all things being taken care of completely. Great Work. Thank you for your service.

Customer service is very good and their mechanics does great job working in my car.. I drive to Roseville Honda just to get my car check/maintained.

Wouldn’t trust them again they don’t commit with promises they make. It makes us sad to put negative comment after we thought of our deal was a deal of a lifetime now we know why we had a good deal that wasn’t that good.

Great Team! The Service Dept. at AutoNation Honda in Roseville. Sami is always professional and takes excellent care of our vehicles. Thank you to the entire team!

My son went in for oil change. Customer service was outstanding.

Honda Roseville was very helpful in making our car-buying experience very easy and trouble-free.

This is the second car I received from this location. I’ve had a great experience on both occasions. The only negative about this last visit was I was initially told my car would come with tinted windows but it did not. They had to drive my car from another location because I wanted a different color than the one they had but the car I received did not have tinted windows. Other than that I got a great deal on a brand new 2020 Honda Accord. I will/have recommended this location to many friends and family who are looking to purchase a Honda.

Safevehicle @ covid 19

This is the second car I received from this location. I?ve had a great experience on both occasions. The only negative about this last visit was I was initially told my car would come with tinted windows but it did not. They had to drive my car from another location because I wanted a different color than the one they had but the car I received did not have tinted windows. Other than that I got a great deal on a brand new 2020 Honda Accord. I will/have recommended this location to many friends and family who are looking to purchase a Honda.

If someone says hi i am coleman, please avoid and ask for someone else, otherwise you can endup with a worst day as i had today.

STAY AWAY!!! As you can see from my screenshots, we have had HORRIBLE service here. They don’t care about the customers. Obviously management is not doing their job effectively because their employees don’t care.

We came in to return our lease HRV. We had an appt and we were there over 2 hours and had to pay almost $400 to turn it in. This car was 12,000 under miles and perfect with exception of a couple of rims that had light scratches on them. The associate told me due to the excellent quality of this car, his manager wanted it on the front line of cars for sale immediately. We have never had to pay a cent to turn in a lease. Highly unlikely we buy any more cars from Honda Roseville.

Get a good deal for Honda Pilot from Mr Cole. Great service from Cole start to Finish. Thanks

Thorough work. I went in for oil change and tire rotation. The service representative showed me that I needed a 60,000 mile service and inspection. This service involved changing transmission fluid, rear differential fluid and an in depth inspection. I was concerned about the time it would take as I was waiting. The service representative gave me an estimate of an hour and 45 minutes. I settled in to the comfortable waiting area and helped myself to some coffee. I had my phone to keep me entertained while waiting. The waiting room chairs were pretty comfortable and they had a nice TV on. The representative came back to me in an hour and a half to tell me they were done. He had my paperwork processed quickly and I was done and on my way. I was thoroughly satisfied with the time it took to complete the job and also very satisfied with the friendliness and professionalism of my representative. They also washed my car. So I was very satisfied with the professionalism and timelines of the big job. He advised me that my brakes would need to be changed on my next visit. He did not pressure me to have it done and said I have enough brake pad left to wait a little longer. I was very appreciative of this. He did not pressure me into having work done that was not yet needed. So in summary I was very satisfied with the work done and the efficiency of the mechanics. I was very satisfied by the service representative’s professionalism and concern that my job be done quickly. I highly recommend Autonation Honda for Service work.

Excellent customer service!

service was done quick and the technicians were very helpful

Amazing customer service friendly knowledgeable explained everything in detail

My service advisor James Harding was great!! Got me in amd out. 100% recommend going straight for him!

James is professional in dealing with customer and won’t hesitate to answer his best and will ask for him on my next appointment.

Good quick service.

Great customer service! Professional, cheerful and personal!

I purchased my very first car here at Honda, in Roseville and let me tell you the experience was great! I wasn’t pushed into anything I didn’t want, I was able to look at my options , even go home and come back the next day with my decision, and there was no Hassle at all from anyone there. Gabe was so very helpful and as well as Al Palmer; they both were able to find the car I wanted! I highly recommend Roseville Honda, and I can truly say I trust them.

James Harding IS why I bought my pilot and why I keep coming back.

I reserved a very rare car I intended to purchase through them, and they told me it wasn’t ready yet but agreed to hold it. A week and a half later, I reached out to learn they wholesaled it without giving me a chance to purchase.

Reserved a very rare car I intended to purchase through them, and they told me it wasn’t ready yet but agreed to hold it. A week and a half later, I reached out to learn they wholesaled it without giving me a chance to purchase.

Great experience, great service, amazing car, great employees

My 1994 Honda Accord had an "altercation" with a barbed wire fence, tearing my front fender partially off. Thankfully, Rich and the Roseville Honda team were able to reattach the bumper with a few new clips rather than a costly new bumper. They buffed out the discolorations also! Thank you so much!!!

We've been coming to Auto Nation Honda ever since we bought our Civic in 2007. We always get great service and this time was no different. Jimmie Le noticed that a special code had showed up where it says you need service. He felt it would be a good idea to spend a little more money and check out everything, including belts and fluids and a lot of extra stuff besides just the oil change. It was reassuring to know that everything was in good condition and we wouldn't need anything major done for another16,000 miles. Since I drive less than 5,000 mile a year that should last us for some time. Again, great service. We wouldn't take our car anywhere else.

I had a great experience coming in to have my car serviced, it took a while as they were busy but Rich made sure To update me during my visit, very polite and provided great customer service.

I had a great experience coming in to have my car serviced, it took a while as they were busy but Rich made sure To update me during my visit, very polite and provided great customer service.

Everyone was so friendly, helpful, energetic, and calming during this COVID/ Car buying experience. Both very stressful!! I would recommend everyone to start here for any car purchases!

I recently had my Honda Accord serviced by the great team at AutoNation Honda Roseville, and I have to say, the service was terrific, the Service Dept. was very helpful throughout the process. I will be returning for all my Honda service needs.

I was concerned to come in because of the virus but the facility was clean and everyone was wearing mask. The only thing I had a problem with was having my battery replaced and my navigator was not reset, so had to come back into the facility and ask for help.

I like the Customer Service and the the i get, i very like the 2020 Honda Civic Ex!!!

Quick dropoff, reasonable work time, and good work.

Kristy is the best salesperson I have ever worked with. She was very knowledgeable about the cars. She helped us from beginning to end throughout the process. Five Stars and highly recommend this dealership to everyone.

Rich was amazing and took great care of me! He was nice enough to stay a little late just to ensure I got my new key fob. This being my first experience dealing with Honda service I can definitely rest at ease and know that any time I come back to get my car serviced I will be in great hands with exceptional service!

Disappointed in the service department. Went in to get a service and detailing on my car, both inside and out. She upgraded me to the Clorox disinfectant because I work in the medical field. I paid for it. 3hrs later my car was ready. Went in and paid for it while they were getting my car. No one walked me back to my car for inspection, which I shrugged off because of the pandemic and social distancing. They were also leaving for lunch after I was all set. I got to my car and it wasn’t what I expected. The inside was still dusty and had footprints inside. The outside it looked like I had grease wiped on my doors. There was bird poop still on the outside. As if they had just hosed it off. I gave them a half an hour to eat their lunch. I called them and left them a message. This was almost a week ago now. Today an email was sent to me to write a review of my service with them. I said what I’m saying now. They said they would have someone contact me in regards to this immediately. I work in healthcare during this pandemic and it was hard enough to get a scheduled appt due to my schedule being out of control. I do not have the time to go back there to receive the service I asked and paid for the first time. It’s disappointing to me.

Honda Roseville was very pleasant to work with and had the exact car I wanted. The out the door price was just what I had in mind - no surprises. Starting with the Service Manager, Jonny Oconnell; Sales Consultant, Kristy Lafleur; and finally Finacial Manager, Jeff Kisslar; all treated me with courtesy and respect. Kudos and thanks!

Fast, courteous service by Jimmy. He explained everything and called multiple times to keep me updated

Great experience at Roseville Honda. Tim, my salesman was thorough and very respectful. I had an appointment, and he was right on time. My CRV rides like a dream, and, because I am a repeat customer, Honda’s $1,000 incentive was great.

James was very informative and helpful. Great customer service

Very professional. Thorough explanations of services to be completed. Quick service for unanticipated needs of my car.

Great job by Peter in sales and John in service. Quick, efficient, and I love my new Honda PIlot Touring

Efficient, quick, clean, no problems having service done

My experience with Auto Nation Honda and Emily was outstanding. They picked up and delivered our car to us and all customer contacts were timely and customer friendly. I highly recommend them!!

Excellent service, excellent personnel

I was treated professionally and had the services I needed performed taken care of in a timely manner. The service representative I worked with did an amazing job!

I had the most wonderful experience, Rich took great care of us! We had just come from another dealer with there machine being broken. He was able to get us in same day. We got down there and he offered us a coupon for our inconveniences! Which ended up saving us 500 dollars. Very fast service as well they told us around 5 and had it done by 3:00. Overall great experience! If you are going to roseville auto mall ask for Rich!!

James has always been there for me. Yesterday was no different. In fact I guess I will return next week to get a new battery! It seems it's not testing properly and needs to be replaced! Thank you for being essential... Jan Newton

AutoNation Honda in Roseville went ABOVE and beyond to make my vehicle purchase 100% hassle free and friendly. I received a warm welcome the second I got there! I had been researching and test driving cars for months to find the best fit for me at a price point I could afford. Once I decided on the 2020 Honda Civic, I instantly got a great quote from the team at AutoNation. Their response time and cooperation was consistent and fast! Buying a car is a huge investment and often very stressful, but all the stars aligned for me throughout the process. I definitely got their A Team working with Emmanuel, the Sales manager Al, and Jeff in Finance. I felt like every aspect of my purchase was important to them, not like I was just another customer (even though they were relatively busy that evening). Since I had done my research and worked out numbers before hand, I was able to go in, test drive the car, and finish all of the paperwork very efficiently. I was assured that with COVID-19 protocol, everything was sanitized for my safety. The team I dealt with were relatable and not pushy at all. They were all knowledgeable and answered all of my questions! Emmanuel configured my vehicle settings while I met with finance, and showed me every nook and cranny of the vehicle and how all of the buttons worked before I left. Even with the social distancing protocol, they made me feel right at home. Once social distancing orders are all over, I will have to go back and get my official handshakes! Every sign pointed to this purchase and I look forward to a long term relationship with my new Honda, Esther!

Kristy was awesome super friendly and helpful she got me exactly what i wanted, even better! The process was pretty quick didn’t have to wait to long to make it official. No price jumps or hidden fees. I am super satisfied!!

Great service! They were happy people that seemed like they cared.

Hello me gusta el servicio de ahí excelente la persona que nos atendió fue excelente gracias 🙏🏻

James Harden is the BEST!! Thanks, James, for helping to keep my CRV in tip-top shape.

We take both of our Honda vehicles to Autonation Honda in Roseville CA and they always check us in on time and complete all of the service work prior to their promised time. We always receive excellent customer service from James Harding.

I had a coupon for $199 for brakes. Unfortunately this did not cover the replacement of routers. I was stunned that the cost was well over $500. Jimmy did give me a 15% discount. I had purchased a new.key bob because mine died. Jimmy took care of programming for me even though not purchased there. That was nice.

Ive been coming to autonation for the past two years now and i have not been disappointed. Recently i had to switch service advisors due to one leaving to another franchise so i ended up booking with james harding. Great guy who goes above and beyond for his customers!! Highly recommend booking with james if you already don’t!

Emmanuel is an awesome sales rep. Not only finding the vehicle I need, but able to find the right deal to make it work for me, and on top of his game with customer service. highly recommended.

Service was great and quick even with limited staff due tonCivid-19 pandemic

Good work, Roseville dealership is the best one all around.

Helpful staff, all our questions were answered properly and sales man Emmanuel is the best!!! I love my CR-V :)

Currently with the virus going around and most places closed and taking precautions Autowest Honda appears to be ignoring all the warnings from experts. They do not do social seperation, don't wear masks and gave my wife a look when she came in the service department with a mask on. Also watched the gentleman who was moving cars again no precautions. They were working as if nothing was going on. So much for customer concerns. I will reevaluate any future business with Honda

hello, in the past we have had great experience, however with the virus gong around Autowest Honda does not seem to care or understand. we recently had service done, the work was done great. BUT my wife got looks coming into the service department with a mask on. You don't seem to follow any social spaces or show any activity there is a virus going on. no masks no gloves. no obvious concern at All. Do you all even care about taking precautions or anyones health?

Honda staff especially Richard is always fast and efficient with very professional service.

What first started out as another dealership lowballing the value of my trade-in (2018 Honda Civic), Eddie Xilox (The General Sales Manager at Roseville AutoNation Honda), took it upon himself to ensure that my needs were heard and taken care of. I am glad I was able to get to work with him, otherwise I would have still been car shopping right now. I recommend speaking to Eddie on getting thw best deal for your trade in as well as getting the best price on the new car you want.

We are moving out of the State, and we needed our car checked out for the trip. As always, we came to AutoNation to check our car for the trip. The Staff were attentive, friendly and professional, and a Shuttle vehicle was instantly available to take me home & later return me to the Dealer. Items were found, one major, and fixed promptly. We will miss our friends, especially Sami, who has personally assisted me with car needs for years.

Loved the 25% and keeping mechanics working.

Another great experience! I was told the service would take two and a half hours, due to the software update, and was pleasantly surprised when, after an hour and ten minutes, I was told the job was completed!

Rich is a great service advisor, he was very helpful and the car was done very quickly. Will definitely be coming back

It was an amazing experience from start to finish! My salesperson was extremely knowledgeable and patient answering all my questions! There was no hard selling involved and the gave me a great price! The finance guys were great and best of all had me in and out of the dealership quickly! If you are looking for a new or used car, Autonation Honda is amazing!!!!

During the whole car selling transaction I felt rushed and pushed. The car salesman, Peter S., didn't have that much knowledge on any cars and he forgot to work with my insurance company so I ended up driving off the lot without insurance. All-in-all I will never go back to this place again.

Went in for a repair they diagnosed my car told me what was wrong and asked me if i wanted to have it fixed and they took care of in a timely manner and everyone was very friendly

Fast quick and friendly

James Harding; Service advisor , was very nice and knowledgeable and had my car serviced in a timely manner.

Sales agent and Finance manager were very helpful and gave my wife and I their undivided attention throughout the purchasing process, even securing a lower interest rate. Note: The entire process was fast and automated, much to our surprise.

Rich the service advisor went above and beyond

Kudos to Bryan Boughton! Very pleasant personality. Good customer service!

I was greeted in the drive by a service advisor, I explained my situation, he explained he knew of the problem and the repair required. Which was done while I waited.

He was nice. Executed all the things that were going and being done on my car. Also, made me understand a thing or two about my car. Very recommended!

I love Honda autonation they are the best. They have an great team especially in the service department. From management thru out the staff they make u feel like family.

I had a very pleasant buying experience. . Kristy was a great sales person to work with. She answered all my questions and this was the second car I purchased with her.

Hands down the best buying experiencing EVER! I worked with both Garry and Eddy who were equally awesome! After purchasing the vehicle, I’ve received several follow up calls just to ask how the car is driving. Automation has top notch customer service. I will continue to buy all my cars from there and continue to send them business! Thank you Honda Roseville, Eddy and Garry!

Everyone was very nice and helpful. They made the purchase process very easy and explained everything in detail which was very helpful

They honored the price I had obtained online through the USAA car buying service. Everyone was very nice and helpful.

Experienced that the service advisor tries to sell services that are not necessarily needed. They recommend replacing front brakes with 27.4+ mm on the rotors with minimum thickness of 26.00 mm. This could have waited until next time. Now makes me question other recommended services as to whether they are truly needed. You need to have creditability in order to earn peoples trust.

Great customer service. The GSM, Eddy Xiloj is the best.

Autonation, great team, great service, 100% satisfied! Imran is a great help in finding the vehicle trim that best suits you! Would recommend to future Honda buyers hands down!

James Harding was kind and helpful during this stressful time.

When I called in to schedule a service appointment, I was given an appointment early the following morning. Jimmie was very thorough and professional. My repairs were completed within a very reasonable time.

Service was done as promised and Within the stated time limit.

Very friendly and quick to get me in. I like that they use the Clorox misting system to clean out the inside of the car. I knew they were honest because I gave them pre-authorization to change the air filter and they said, No, your filter is fine when I picked up the car. Very happy with the person taking my appointment and especially Jimmi Le, the service advisor

My daughter's air conditioner was not working. Our service adviser was very efficient, friendly and helpful. We were very happy with our outcome.

Great experience from start to finish with Oscar and Brian in sales and Jeff in finance.

Easiest car buying experience for me ever. Aaron was great.

Autonation Honda Roseville was great to work with. Walked in one day to look and wasn't even pressured to buy. Worked with meand my situation and we were able to knock out a great deal! Ask for Emmanuel and Sami! Great guys to work with.

Autonation Honda Roseville was great to work with. Walked in one day to look and wasn't even pressured to buy. Worked with meand my situation and we were able to knock out a great deal! Ask for Emmanuel and Sami! Great guys to work with!

Autonation Honda Roseville was great to work with. Walked in one day to look and wasn't even pressured to buy. Worked with meand my situation and we were able to knock out a great deal! Ask for Emmanuel and Sami! Great guys to work with.

My salesperson Peter was low pressure, informative, and friendly. Plus, I love my new CR-V hybrid.

Mr. Sam Malganji is my service advisor. He consistently provide excellent customer service. Hence, the reason we always have our 2 Honda Cars regularly serviced by this dealer, Honda Automall in Roseville CA. .

I just bought a new Honda Civic Hatchback from Garry and he was awesome! I love my car and the price was just right.

I was extremely impressed with the service I received at Roseville Honda. Sam was wonderful and figured out what was wrong with my car. The car was fixed quickly and driving smoothly now. I never had service like this before. I will definitely be going back to Roseville Honda and have Sam as my adviser.

Dealer took what should have been an exciting experience, as this was my daughter's first car and totally ruined it with their ineptitude and rudeness. I will never buy another car from AutoNation or Roseville Honda.

Had an amazing experience, Oscar was a big help and guided me to the car that fit me best. 10/10 Customer Service!!!

Service was timely and professional. I had a fantastic adviser, thank you Jimmie!

This is my third time buying from Honda Roseville. Excellent customer service! Anna she’s the best of the best. You rock! Thank you for all you have done.

Multi point inspection was done promptly and they even fixed a slow leak in one of my tires for free.

I have been very unhappy with my previous advisor. Finally I told them to get me a new advisor and Douglas Tang became my new advisor. He was friendly, professional, helpful, courteous......He called me right away when the technician found an extra thing that needed to be done, explained what was happening in detail, and the car was all ready around the time he said it would be. This was the best service experience I had at Honda! I should have changed my previous advisor a long time ago. From now on, I will always select Douglas as my advisor!

Spencer was fantastic. He’s very knowledgeable. Spencer was very professional and thorough as was everyone I encountered. He made sure I moved through each step of the process with no hassle. Let’s face it buying a car can be stressful and time consuming. It was a pleasant experience.

I inquired online and it was a smooth buying experience from that point on! Good advice and excellent service from my sales person, Sam Cordon - highly recommend!

My service guy, James Harding is the best. He is definitly all about the customer and doing right by them w/ coupons, discounts and just good old fashion customer care! I have been a customer there since 2014 and because of James Harding, will not go anywhere else.

One stop shop. Genuine customer service, excellent care of our vehicles. Been going here since 2015. There’s always a coupon or discount given and prices are competitive. They have all my car history and I wouldn’t trust anyone else with our vehicles.

Excellent service. Buna Sam is the best service manager at the Honda Automall in Roseville. He is very knowledgable and pays attention to details. He ensures the job is done right and on time.

They did a great job. Could be a little more on time but they were awesome.

James Harding was really helpful and a very nice person.

excellent knowledgeable staff spent time explaining new features

Great service not as long as aspected got an amazing deal and great finance department

Excellent experience knowledgeable friendly people I would recommend them to anyone

Still as good as ever. Clean, well organized. Car was ready when the service writer said it would be.

Very good! Facilities and staff are very clean and courteous

INCREDIBLE Customer Service! Great Communication and timely work.

Went in thinking I wouldn?t be able to get into anything. Ray Turner got me into a 2020 Honda Civic sport even after being denied for the 2020 Honda Accord.. not his fault . Credit not that good.. he went above and beyond to make sure I was happy and got approved with a doable car note..

Emily is so great and helpful! I have been here many times and she is by far the most welcoming and sincere.

Thanks again Mr. Harding you always take such great care of me. Thank you for your patience and professionalism, I never feel taken advantage of.

Great customer service. They’ll work with you to help you get the car you want. Very satisfied with my visit and my purchase. Definitely recommend checking them out if you’re thinking about purchasing a vehicle. Ask for Bianca. She was my sales rep and was more than helpful.

Gabe Ricketts is knowledgable, and patient working with technophobes.

It was a great experience . I got a better car then I was looking at in the first place .

Dylan was a great salesmen he was patient and answered my questions and he wasn?t pushy at all

The Roseville Honda service department is awesome.

The service at Honda Roseville is amazing. Bianca provided such amazing service, she was knowledgeable, professional and prompt. She made us feel very comfortable with the lease in our dream car 😍 we didn’t feel pressured into our decision, the deal felt personable. We are SO happy with this purchase and the overall experience. I would highly recommend this dealership!

While the service department is adequate, I wouldn't buy another Honda. The Clarity is a very good car mechanically, but the software-controlled features (navigation and driver assist for example) have quite a lot of annoying and possibly dangerous flaws.

I took my car for service as my mileage per gallon really dropped. They quickly identifies the problem and fixed my car. After a weekend of driving i am getting over 21 miles per gallon. Thank you!

Every time I go to the dealership to get my car serviced, my advisor Emily is always there to help. She always know what best to do with my car and is very helpful. Her customer service is excellent!

Friendly staff in both sales and service. My service rep James is great. Trusted him since the first oil change. Oh and since the first repair I ever needed-which have been very few and I am at 111k on my 2011 Civic. I’ve never felt like he was pressuring me to do unnecessary work. There is a very good chance I’d purchase my next vehicle from AutoNation Honda.

Scheduled the service over the phone. Was able to get an appointment two days later. Service completed quickly. Staff was knowledgeable and friendly.

I drove all the way from Woodland to repair a paint chip. Elizabeth Mahdavi was my service writer. She was very sweet and knowledgeable. She kept me informed throughout the time I was waiting and she even sacrificed her lunch time to see that I was taken care of, I was able to get back to Woodland at a reasonable time. I will request her service whenever I bring my car in for work!

This Honda location was clean and have lots of cars. I got the car I wanted, big thanks to Colman and Wes.

Nice and friendly staff! Coleman was super helpful and attentive throughout the whole process.

I brought my car to Honda Roseville because of one person: Jeff Hampton. I followed him here and will bring my car to wherever he is. Jeff exudes customer service and integrity.

Purchased a pre-owned vehicle and within 2 days and less than 120 miles the clutch went out and the backup camera fell off. Went back to AutoNation and spoke with Eddie Xiloj about returning the vehicle as part of their 5 day 250 mile return policy where he informed me that the car must be returned in the same condition as it was purchased. Fair enough. He then proceeded to tell me that I blew the clutch BEFORE the car even went into service to see what was wrong and that the warranty would not cover the fix stating "you're young, it's a fast car, I'm sure you were driving it hard. It wouldn't be the first time." After a bunch of back and forth with the service advisor, they found that the slave cylinder went out and I was not at fault for it breaking and they covered the fix under their warranty and I gave the car back next day. As I'm waiting for a receipt of the refund of my down payment, Eddie comes up to me and states "So Yelp, huh? Not happy with us?" and proceeded to defend everything he said rather than apologize for accusing me and my age for the reason the car broke. After I asked for his name, he refused stating "I dont want to be blasted all over social media." I would not recommend this dealership to anyone who is looking for any new or used vehicle and I would especially not recommend purchasing anything from Eddie Xiloj.

Purchased a pre-owned vehicle and within 2 days and less than 120 miles the clutch went out and the backup camera fell off. Went back to AutoNation and spoke with Eddie Xiloj about returning the vehicle as part of their 5 day 250 mile return policy where he informed me that the car must be returned in the same condition as it was purchased. Fair enough. He then proceeded to tell me that I blew the clutch BEFORE the car even went into service to see what was wrong and that the warranty would not cover the fix stating "you're young, it's a fast car, I'm sure you were driving it hard. It wouldn't be the first time." After a bunch of back and forth with the service advisor, they found that the slave cylinder went out and I was not at fault for it breaking and they covered the fix under their warranty and I gave the car back next day. As I'm waiting for a receipt of the refund of my down payment, Eddie comes up to me and states "So Yelp, huh? Not happy with us?" and proceeded to defend everything he said rather than apologize for accusing me and my age for the reason the car broke. After I asked for his name, he refused stating "I dont want to be blasted all over social media." I would not recommend this dealership to anyone who is looking for any new or used vehicle and I would especially not recommend purchasing anything from Eddie Xiloj.

Worked with Randy? Such a nice guy who took care of the problem quickly and satisfactorily!

Buyer beware, my son in law just purchased a vehicle from here on Saturday. 2015 Honda civic SI, clutch went out yesterday. Now they are trying to blame it on him and the fact that hes young. they are not honoring the repair under the warranty/maintenance protection he paid extra for nor honoring the 5 day guarantee on their return policy.

Repair done in a timely manner for less money than expected

No appointment. Rapid diagnosis and repair. Service department was exceptional! Thank you...

Amazing no waiting for hours just 1 to 2 Very fast process

Repair done in a timely manner for less money than expected

Fairly easy to purchase a new vehicle and Jeffery the finance man was the BOMB.

Saman always does a wonderful job taking car of my car every time it is brought in for service!

Excellent service. Would definitely recommend this dealership to friends and family

Great customer service definitely recommend this place for purchasing your vehicle.

Excellent and professional service of the sale person: Cole Chambers;CFS: Jeff Kissiar and Sale Manager:Albert Palmer.They are polite, kind,patient and efficient with their work.We are thankful to God for them and all the staffs of Autonation honda Roseville. I highly recommend AUTONATION HONDA ROSEVILLE for people searching for vehicles.

reliable car maintenance service, excellent customer service and helpful and courteous employees.

LOVE THIS PLACE!!! Honda is a GREAT place to buy a vehicle. Kristy LaFleur is the one you want to see. She is AWESOME! I bought the last 2019 Honda Ridgeline AWD pickup black pearl. It's so pretty. It drives so smooth and so easy to handle and it has the get-up-and-go on the freeway. Hugs the corners like a dream and has great gas mileage. I've been wanting a pickup for a long time and this is the one for me. YAY!!! AutoNation Honda is the place you want to go!

Honda's are the most reliable, comfortable and attractive cars. The service I get at autonation, roseville is the best!

GREAT EXPERIENCE!!! LOVE THIS PLACE!!! Honda is a GREAT place to buy a vehicle. Kristy LaFleur is the one you want to see. She is AWESOME! I bought the last 2019 Honda Ridgeline AWD pickup black pearl. It's so pretty. It drives so smooth and so easy to handle and it has the get-up-and-go on the freeway. Hugs the corners like a dream and has great gas mileage. I've been wanting a pickup for a long time and this is the one for me. YAY!!! AutoNation Honda is the place you want to go!

We drive over an hour from home to work with service advisor, Bunna Sam. It's worth the extra mileage to know that we will be provided with excellent service, and a fair and trustworthy evaluation of our cars' service needs that will help us make the decisions we need to in order to maximize their performance and longevity. The service he provides is also one of the main factors influencing our decision to purchase from AutoNation when we are ready to replace one of our very high-mileage (but still running great, thanks to Bunna Sam!) Hondas with a new one in the next few months. We trust that between his referral to the appropriate salesperson and aftercare on our cars, we'll have long-lasting and reliable vehicles for years to come. We are always more than happy and confident in referring friends and family to him for their service needs!

Very nice and helped explain everything very well. We were first time buyers of a brand new car and were happy we did.

Eddie, Bianca, and Keith were very helpful during my last visit to AutoNation Honda in Roseville. They made sure I was getting the best deal. Their customer service was excellent.

By far the best experience and most knowledgeable salesman ever. We did have to wait for financing and the for the car to be washed and detailed, but the salesman frequently kept us updated. We had visited several dealerships before coming to Honda and his knowledge and professionalism kept us from shopping anywhere else. TJ was excellent!!!

Great Service! Happy with the car! Took a long time to finally pay.

Keith Denault was my sales person, he was very thorough. He explained how everything worked in the CRV I purchased and there was a lot to learn! I even remembered most of it! He was very nice and Professional. Buying a car is something I dread but he made it as easy as he possibly could. I would recommend him to my family and friends.

Doug in service is awesome! I really appreciate how he is always extremely mindful of my time and makes sure I’m in and out quickly!

Waiting to get our gap insurance refunded on the van. After calling THREE times with no response. Told them if it was going to be a long wait we wanted an appt. 45 minutes later we just keep being told "a few more minutes". When we were brought back, Wes, proceeded to complain that he was stressed by the weekend and we were not validated in our frustrations. It took them 4 times and a month to get the power steering fixed when we originally bought it from them. I highly DO NOT RECOMMEND and we will never buy another vehicle here. The customer service is horrendous. UPDATE: They ALSO did not reregister the vehicle correctly which we found out when we received a parking ticket from southern California period my husband has been calling and no one will call us back and no we have not received our gap insurance back or anyone contact us.

They need to improve communication when transferring a car from another location to complete the sale

This was a great experience! Great deal and the people were very friendly and answered all our questions! I will definitely buy a car here again!!

Great Experience!! The staff was courteous and made our car buying experience as fast as they could!

James in service is always patient, professional and helpful. He makes you feel like he cares and he always does the best job that he can.

I was at the Honda dealership in Roseville California having my civic serviced. And was assisted by Benny Echols, I was telling him about my interest in a Honda passport. He agreed that it was a great choice, but to better suit my needs and budget he recommended the new CR-V. I gave it a test drive and checked it out, and fell in love instantly. Felt comfortable making the purchase and change thanks to Benny Echols.

The service department provided excellent service. Emily was great.

I brought my car in for service. Emily was very efficient and helpful.

Jimmy Le was my service guy. Very nice, prompt and informative.

Salesperson forgot about our appointment so she was late to our appointment then moved us to another person since she was double booked despite the fact we spoke in person the day before the appointment. As a result the car we were supposed to look at was no where to be found or ready for a test drive. That took about 2 hours to remedy. Keith Denault was great despite working under difficult conditions to make up for the earlier appointment issues. Financing was slow and drawn out. In total we were at the dealership 8 hours from the moment we stepped into the show room to when we left with our new car! A complete nightmare of an experience. Only thing that was good about the ordeal was the help of Keith and a very good deal on the car. But 8 hours to buy a car is unacceptable on every level!

Gerry was both knowledgeable and very personable . He took time to demo car. Was pleasant with my family

I really enjoyed the friendly staff. Very informative straightforward and accommodating.

There was a select few individuals who made the experience worth it. Dee our salesman and Wesley the finance guy were A+. Dee made sure to communicated through the process and rushed to complete everything in a timely manner because we had young kids and a Father Daughter dance to be at that night. Even after the sale Dee has gone above and beyond to help answer any question. Al the manager on the other hand, sat there talking and shoot the **** with co workers. Every time we would ask how much longer, it was "15 Minutes" Well 15 minutes turned into about 45 minutes. He was rude and inconsiderate. When I asked what the delay was, he told me he just needed to finish preparing the file. Well, I was working with them all day over the phone so that I did not have to sit and wait. I do not appreciate being put on the back burner for side conversations with your friends. Although I do feel that I received a fair price for my purchase, I do not feel they were fair on my trade in, and Al's lack of motivation made the experience dreadful.

excellent service and timely assistance as always Thank You!

I have a 2019 Honda Civic and on 2/4/20 went out start car it didn?t start. I called had tow truck jump start vehicle and drove directly to Auto Nation Roseville. My advisor said there was nothing wrong with car and sent me on my way, even though I expressed concerns if this happening again. She seemed unconcerned said car was fine per test. I work in Marysville and on 2/6/20 I go leave work guess what, car won?t start. I had pay tow truck jump my car drove it straight to AutoNation Honda Roseville. I was helped by an advisor named a Rich Amader. He had tech come test battery, tested fine, Rich said there was something wrong and went to talk to his manager. The technician that tested my battery said he sees me he issue with battery all the time. Rich came back said going to replace battery obviously there was a malfunction. Approximately 30 minutes passed I was out the door. I appreciate Rich taking them time work on my issue I know it was towards closing time. You need more advisors like Rich at your service center. Thanks again Rich.

There was a select few individuals who made the experience worth it. Dee our salesman and Wesley the finance guy were A . Dee made sure to communicated through the process and rushed to complete everything in a timely manner because we had young kids and a Father Daughter dance to be at that night. Even after the sale Dee has gone above and beyond to help answer any question. Al the manager on the other hand, sat there talking and shoot the **** with co workers. Every time we would ask how much longer, it was "15 Minutes" Well 15 minutes turned into about 45 minutes. He was rude and inconsiderate. When I asked what the delay was, he told me he just needed to finish preparing the file. Well, I was working with them all day over the phone so that I did not have to sit and wait. I do not appreciate being put on the back burner for side conversations with your friends. Although I do feel that I received a fair price for my purchase, I do not feel they were fair on my trade in, and Al's lack of motivation made the experience dreadful.

Very good experience, great prices

Quick oil change even i dont have Appointment ., James was nice and thorough

I had to buy a car, because mine got totaled in a rearender. I used CarGurus and found several options to choice from. I went to AutoNation Honda and Coleman helped me out. He was helpful, thoughtful and made the experience fun. The entire process was easy. When a problem arose, he helped ease my mind and everything worked out. My new car is a 2010 Honda CR-V. I had my last CR-V for 14 years. I love my new car!

It was a great buying experience through the Costco Auto Program. Thanks for the great service.

Excellent service. Mr. Harding is the best service representative of AutoNation.

Scheduled service . I have had a Honda for over 30 years. I have had it serviced at Autonation since moving to Roseville almost 20 years ago. Most of that time I dealt with 1 service agent, Mike Valverde. Last year he left them and I had no one who personally kept me aware of service appointment or other needs for my car. It?s almost like losing your personal physician. I found it initially very difficult to even have someone call me back to answer a question. I finally called for my appointment and went. Yesterday I met with one Mike Burke. He was very cordial and seemed really interested in me. To be continued......

I recently purchased a 2020 Honda CRV from AutoNation. I have never had a better car-buying experience! Kristy was super--so friendly and helpful. Tarek, my finance guy, so very knowledgeable and also helpful. Thank you, Auto Nation!!!

I bought my first car from here and haven't had any issues on all levels with them. customer service: top notch service center: excellent variety of vehicles: great and in good condition. professionalism and courtesy is great too. 10/10 would recommend

Shopping for a new car is always tough but Keith with Internet Sales and everyone at Auto Nation Honda in Roseville were great. The selection was terrific and they found a Passport with just what I wanted including a pearlized gray exterior and leather interior Best place to find what you need.

I bought my first car from HONDA and Mason was super friendly and helpful with this process! Very professional and gave me all the information I needed to pick out the best car! The manager Sami, was also incredibly helpful with making sure I got the best deal possible to meet my needs! It was a very welcoming environment and I highly recommend going to see Sami & Mason and you'll be taken care of! I love my new 2020 Civic!!! Thank you guys!

Service advisor Randy Mitchell always treats me like I?m family. Great customer service, worth the drive. Waiting lounge fully stocked with goodies while you wait

I had an excellent experience with Randy. He is very helpful ,receptive and professional.

Mason was super friendly and helpful with this process! Very professional and gave me all the information I needed to pick out the best car! The manager Sami, was also incredibly helpful with making sure I got the best deal possible to meet my needs! It was a very welcoming environment and I highly recommend going to see Sami and Mason and you'll be taken care of!

Matt tge salesman was amazing. Did not feel pressured. When it came to financing we were told they could hold a check but then was told only one check per transaction. I had to come up with the rest of the down payment . Even after the manger said he would hold the check. Make sure you pay different ways when asking them to split down payment. Seemed shady....car salesman like!

Elizabeth was great from the start. She kept me informed throughout the entire service.

My husband n I had a great experience at Honda Roseville. Coleman Harrigan was great n friendly. He gave us an excellent service. Alex even emailed my husband about the car. Matt J.was pleasant n very professional. Thanks to their great service.

Had a recall to be fixed so went to Honda in Roseville. Customer service is another story I won’t go into right now. Most important after they fixed the recall and complimentary inspection they told me I would need brakes and brake fluid among other things. My car is old so I declined and decided to take it to my brother in law who is my regular mechanic. I took it to him 1 day after I left Honda Roseville. My mechanic tells me good thing you came to me, the lug nuts are extremely loose and it would of been real dangerous had I kept driving!! Really Honda?? I wouldn’t come back here.

Rich was very professional, good service department. 30,000 mile check up was almost $1,000.00 which was a shocker, but that’s what repairs cost nowadays.

Randy Mitchell has been a great and trust worthy man to have my car serviced. I hope he will always be there for me.

WE met with service writer, Emily Vanden, who walked us through the repair process: what to expect and the approximate costs. She did did an excellent job. The repair was expensive but needed to be done. We got the car back as promised. This dealer seems to be working to improve work flow and speed things up. I'm impressed and will consider buying a new car from them in the future.

Went for repair on tire pressure alert symbol. Service manager kept me informed through out the process.

I had EXCELLENT service from SAM in the Service department!

The service center performed well; however the service staff was horrible. I was told my vehicle wouldn’t be done till after 4pm so I had the shuttle take me to get food with my wife while we waited. Well the service center called me and said that my car was finished at 3:30. I asked to be picked up and they said most likely I would have to get an Uber back because they closed the shuttle service at 4. Never once were any of these details told to me. After arguing with the staff and asking to speak to a manager I was placed on hold until someone got me a shuttle. You would think that if I was given a finish time of after 4 and I asked for a shuttle I would be warned that doing so would strand me. Not only that but I was ready to be picked up 30 minutes before 4pm, and I was only 5 miles away. The staff member mentioned that I wasn’t paying for my service today since oil changes and recall fixes were under my warranty. Excuse me but I did pay, not only did I buy your car, I bought the service package so I did pay for today’s service.

Great service and did everything in a timely manner.

Exceptional buying and customer experience for buying new 2020 Honda CR-V EX L.

Needed a new car after mine was totaled. Everyone was great to work with.

Sam is the absolute best! I bought a CRV from Folsom Honda and the battery died while I was at the store the next day. I had it jumped and came right over to the Roseville dealership.It is close to my home. Sam explained what the problem most likely was. It was exactly what he explained. The battery tested great. Most likely it had not been driven much recently.He explained it might be 1 -2 hour. It was actually only about 30 minutes! He was incredibly knowledgeable. He took the time to explain a lot of things the Salesmen did not which I am very grateful for. I never felt rushed or insignificant because I did not have an appointment. Sam is an important assist to this dealership. I will continue to use Roseville Honda as MY dealership and I tell everyone to go see SAM! The lobby is very comfortable and the coffee is good also! Thanks SAM!!

Jimmy Lee helped me and he was very patient and courteous and provided excellent service. Even my dog Zoe enjoyed his company.

Went in for service car was done when I was promised

Always have excellent service. The staff is very friendly and always willing to help.

Nice dealership with friendly people. Anna was my salesperson. Very helpful and knowledgeable about the CRV. They offered the best price between 3 other dealerships for the same exact car! Very easy buying experience. Anna made the experience personal for me. She even had the car running and the heater on for the drive home!

AutoNation Honda Roseville has ALWAYS treated my wife and I excellent. We have purchased 4 cars from them now and will be back when it’s time for #5. The service department is second to none. James Harding goes the extra mile to ensure all your needs are taken care of. Thank you AutoNation Honda.

They had my car done very quickly. I appreciate their weekend hours and I had good service from everyone.

Jim Harding was awesome. He was very efficient and made sure everything was taken care of to my satisfaction.

Great atmosphere, amazing customer service. Would Come back

We appreciate AutoNation Honda Roseville’s excellent and timely service. Service Advisor, James Harding, was outstanding in making sure our car was taken care of quickly and to our great satisfaction. Thank you, AutoNation Honda Roseville.

The person helping me was great, the downside was having an appointment and waiting over a half hour to get checked in

Michael Burke was/is one of the best service reps I have ever had. He was personable, friendly and gave us good advice on how to deal with our tire problem.

Excellent service as we purchased our new car. The whole process went smoothly and we were able to get everything (our add-ons) complete before the paperwork was done. Our instructions on our new vehicle were so thorough that we could drive off confident in all that our new CRV has to offer. Love, love, love our new car!

Received very high pressure to up-sell by staff. Dealer showed lack of business organization.

Customer service is great, something that?s hard to find at many car dealers.

Rich who helped me is a very helpful and accommodating. Autonation Honda service is very efficient. I will recommend them to everybody.

I started with Matt, very friendly and let us look at SUV's on our own but was there when we had questions. I am a Costco member so Peter took over, again very informative and friendly, Brian helped with my trade-in and Paul was our finance/service agreements. Over all I would highly recommend, as I did talk to other dealers, but this was the best experience.

Driver side window still acts up but not nearly as bad as before taking the van in.

friendly people and just made it an easy experience on getting a new car.

Friendly people and made it an easy experience on gettinga new car for our budget.

I love auto nation, this is the 2nd car that our household has bought there! I feel like they are fair.

I just sent a detailed statement to Gary Pistochini, general manager. Thanks again for a pleasant car buying experience.

I felt very comfortable working with Buna regarding my car troubles. It?s never fun having car problems and Buna was a great honest Honda associate.

Excellent service! They are quick and always ready to help!

Well they were sure there for me when I leased my Civic, they were happy to quickly take my down payment and get me Into a new ride.. I thank them for that but I have since traded that car away and have been trying to cancel my ore paid maintence since 9/2019 I only had my civic 6 months and it's been paid off since 9/26/19 (per Honda) and I went to the dealer back In sept and cancelled this.. I was told that once the car was paid off I would get a check go wait 8-10 weeks.. we'll here it is 4 months later and I still haven't been refunded for my pre paid maintence.. I have called and left numerous messages with different finance people and never received a call back :( I called honda and they did confirm I bought this and it should be refunded directly from the dealer. :( All I want is my refund and I can't seem to get any help :(

The staff at Roseville Honda are professional and attentive. Saman always explains the details of the service and answers all of my questions.

The employees are friendly, they do all they can to get your vehicle serviced and get you back on the road as fast as they can.

Both Service and sales. Very nice people.

I feel like I’ve made a new friend… Polite, respectful, helpful and knowledgeable...And I love my car

Staff is courteous, friendly and helpful. The waiting area is comfortable. They definitely have it all together!

Their Service Department is top tier. They do what they say they are going to do and get your car back to you when they said they would. No hidden costs or fees and what they said it would cost was spot on.

There for a steering wheel recall. Park of visit was also free wash, multipoint inspection and oil change. Steering wheel was slightly off center, and car wash not done. Had to return to have the wheel recentered. Service rep was excellent.

Had a great experience and Randy was more than helpful.

Randy was awesome with the whole process from beginning to end. I?m glad I noticed the front hood wasn?t fully closed before I drove off.

In and out, great job. I arrived at 7:00 am and they were ready for me.

Good job locating vehicle at different lot and getting it picked up

Great Experience!! Made buying a car easy and not stressful.

We were taken care of during an impromptu visit... no appointment. Walked out with a Ford F150! They were very accommodating and genuinely nice people.

Gabe was a great salesman he spent over two hours out in the lot trying to find a car that we would like he finally got on the computer and found one in Napa at 5 o’clock on Saturday night he drove to Napa to get a car that we wanted you can’t ask for more than that the experience of buying our Honda passport Was fantastic

Gabe went out of his way to find the car that we wanted drove to NAPA at 5 o?clock on a Saturday night to get the car that we wanted the finance department was fantastic

TJ was very nice to us. We will be buying another car soon from him.

Fast, efficient, very professional and good results

Randy went above and beyond expectations, providing me with valuable information I didn?t know about. I?ll definitely be back.

Everyone we worked with at AutoNation Honda were very helpful. It was a dream to work with our salesman, Tim Tullius. His demeanor made our purchase stress free.

My daughter smelled gas inside her honda accord so we brought it in for a check up. Bryan was very helpful and polite. Turnaround for service was fast and checking out was easy. I would use this location again for service.

Randy has been great with his explanation and assistance. He is a very valued employee for you to have.

Great experience working with Cole. The process was seamless and the staff was friendly.

I was greeted promptly when I arrived. Having an Appt definitely is the way to go. Our service advisor was quite and friendly. I felt Sami was helpful and knew he would get me in and out quickly without any problems.

TJ is a very pleasant and nice man and is an asset to honda. he explained all the features of the new honda and answered all our questions. we felt no pressure and were very comfortable with TJ. we will look for TJ for our next honda buy.

We went to AutoNation Honda just to look around at a possible replacement vehicle for our 2006 Odyssey. We were met by Jason Christian after we explained we would be going through the Costco auto program when we decided to buy. Jason was great. No pressure was applied at all and he assisted us in a test drive and looking at several cars. 'the price was great, so we decided to leave the old minivan as a trade and bought the 2019 CRV. Very satisfied!

Benny made the buying experience easy and was very honest and straightforward from start to finish. Buying a car can be a drag and take a long time, but with Benny and the finance team, it was completely reasonable (and we were even home in time to watch the Niners beat the Seahawks) :)

It was good except the wait time was long, 2 hours.

My overall experience was very good. I specifically interacted with Imran Khan, Jeff Kissiar and Eddy Xilinx. Each of them were respectful and went above and beyond to help me meet my financial goals. My car is beautiful!

I just purchased a Honda Civic Touring and the entire team helped me achieve this - my first 30 day service visit was also pleasant. I feel the staff is well trained and wants to earn my business

Great customer attention and best price. Thank you.

Very pleasant experience, this is my second Honda I've leased and both times they listened to what I wanted and didn't make me feel like a number and that my business mattered. Thank you! Marie

Sam provides great customer service! In for an oil change and was performed fast.

Great service from dealership. Raj is by far the best service rep my family has dealt with

Originally we went in just to see what they would give us for our car and ended up leaving with a brand new CRV. We have never regretted it. Great dealership!

Took my car to get serviced here for the first time. They did a pretty good job I?ll be back again. Nick was great

As usual AutoNation Honda has fantastic customer service and great service advisors and salesman I?ve been going there for about 10 years.

Randy is the best very helpful in getting my civic serviced!!

Explained everything throughly on what i need to know.

My appointment was ON TIME which is huge to me. Expected time for completion of servicing for what I needed done, was on target. My service advisor informed me well, and respectful of my time as well. I appreciated him keeping me updated, as he could, as it was very busy at the dealer. The customer lounge, facilities are very clean....a huge plus as well.

Excellent service, staff are very nice and helpful. It made the car buying process smooth and easy.

I made an appointment in advance, pointing out which car I wanted to see and letting people know I did not need financing. I drove over 2 hours in pouring down rain to get there. The entire process went smoothly. I had to wait about a half hour for the finance guy, probably because I was a little late. Everyone I dealt with seemed concerned that I would be satisfied with my choice and my buying experience.

Very nice working with everyone involved. Would most defiantly buy from them again.

I always use this dealer because the service I receive is outstanding. My service adviser was Sami. As usual Sami goes above and beyond to provide an amazing service. Thank you.

Mason and the Finance manager took great care of me. I am a chronic pain person so they made sure I was comfortable.

Rich was the best service advisor we?ve had since buying our car April 2016!

Sales person knowledgeable about EV/Hybrid and alternative fuels was great. Totally helpful. Great price bought the car.

I forget the name of the gentleman who helped me but he was awesome! Personable, got me a better discount than what I initially came in with, free coffee and donuts, clean place, friendly folks. He was honest about what my car needed and didn?t need. What more could one ask for?

Great service and good price

I had a great experience with Stefan, and will be recommending him and the dealership to friends and family.

Great customer service per usual. I've been coming here for over 2 years and won't go anywhere else for both of my Hondas

Emily was so customer oriented. She help me with everything I needed.

My service advisor, Raj Sarin was very helpful ,informative and friendly.

Excellent, Great Customer Service, Fast and Great Price

Randy is very professional and helpful!!Knows his job and gives you details in what to expect!Great job!

My car door lock on passage side is still not repaired. I payed my deductible $100 and I left a message with Richard my advisor. I would like him to put this is the system, so I can fix at another date. Thanks

Had great service from Emily. Very helpful and pleasant

Service was over the top, you do not see this very often today. I am older just had a hip replacement little unsteady. James Harding was my advisor, was a gentleman opening the door, pulling out my chair. He checked on me let me know where they were on car. It was a pleasant experience. I am a retired JCPenney manager, I appreciate good customer service, I taught it for 40 years.

This trip to the Roseville Honda was a very good experience compared to my last visit it was excellent service and and a quick service Randy was was very help full and very trust worthy person I don't like spending a day at the service center or waiting for my car to be serviced it only took about 30 mins thanks so much

Approx time was about 2 hours for recall remission fix. Only took 1 hours. Very pleased

James Harding is simply the best service advisor. He always does a wonderful job saving us money and getting everything done in a timely manner.

They are very prompt about getting you serviced and the service writers are excellent. Very friendly service writer that helped me.

James Harding is the best service advisor. We?re on our third Honda Odyssey and couldn?t be happier with his attention to detail, timeliness and courtesy!

Took about 10 minutes for a service rep to check me in-not sure he knew I was assigned to him. I code to wait for my car, waited 2 hours for an oil change and brake fluid change even though I made an appointment . Maybe I?m out of touch, but that seemed like a long time.

Good service, nice people

First time buyer at Autonation since I moved here to the Sacramento area. I have no issue with the buying experience at all. Everything was as expected going to a dealership. It’s the aftercare. They have a small 4000 mile warranty and no one can tell me if it covers the windshield we noticed on day 4 having a star on the drivers side and the spare FOB doesn’t even work. So just a bit frustrating. Then I call for myself, ask for who my salesmen told me too and I got told I had to wait for a service advisor got back to me? Now I’m sitting here waiting, watching the grass grow.

Saman the service writer is one of the best, I have had to deal with. Everything on our car always gets done in a timely manner. Thank You

Buna Sam at the Roseville AutoNation Honda is one of the best Service Managers I have ever worked with in all the years I've been servicing my vehicles....which is going on over 35 years. He takes his time, listens, provides suggestions and solutions so as to ensure the customer gets their vehicle fixed in the most safe and cost effective manner. He keeps his customers up to date on progress and meets his commitments. He truly understands what Customer Service is all about. He needs to be promoted and put into a leadership position where he can hire and teach future Service Managers how to do it right!

Good service, friendly and helpful from Mike the service adviser. He was helpful in getting me all of the discounts with the coupons I received. I can't speak to the quality of repairs except that everything worked as it should after the repairs. The tires were actually $40 per tire cheaper than America's Tire Co, which surprised me and allowed me to bring the car to one place to get all of the work done including brakes/tires/oil and flush of differential and brake fluids which were completed at a reasonable price with coupons. Saved me time rather than chasing around to at least three different providers. I was quoted a lower price for brakes when I called in and Mike included Honda pads vs after market for the same price. Now I should be good to go for another 60k miles.

I was very happy with my service advisor. I am pleased that I purchased to service plan.

MR. Raj is an amazing advisor. This is my 3rd Honda civic with this store and I am totally satisfied with my server Advisor as always.

I had a great experience greatly satisfied Thank You Honda

Marco and Nate were great to work with. They put together an awesome deal for me. Mike in finance was handled the paper work quickly and was a pleasure to work with. Highly recommend this dealer.

Saman the service manager was very knowledgeable and I felt very comfortable being this was first time here. Very friendly staff. I will return to buy my next Honda and do all service work here. Thank you...

It was not pressured at all. I felt like going in I just decided for myself what car I wanted from the get-go. The negotiation was quick, easy qualification, and Tj was helpful in explaining to me clearly the bells and whistles of my new car.

We got a great online quote from AutoNation Honda, Roseville. Visited a local dealer who wouldn't come down on their quote at all told us there would be a catch, that we wouldn't get the car at the price AutoNation quoted. Not only was the price for real but AutoNation made it a priority to get us just the model and color we wanted from another dealer rather than limit us to just their inventory. (Paid $300 more for the dealer trade but we felt it was well worth it to get the vehicle we really wanted.) Our sales person Coleman was great to work with, very knowledgeable, happy to answer lots of questions, not a bit pushy, mindful of our time. Great experience with the signing of docs too, not giving a hard up sell on extended warranties or complaining about the deal we got (we've actually experienced that in the past). We couldn't have asked for a better experience!

Richard Amader was really helpful when we had our car serviced.

I had a great experience. Jimmie was helpful and thorough. His customer service skills were comforting and made me feel welcomed.

prompt courtesy service with honesty... Told me what I needed and didn't try to sell what I didn't need... .

It was a great experience of service. Elizabeth did a great job on my vehicle and I got my vehicle perfectly on time.

All went very well. Very smooth and well organized.

Good Service. Quick Response. Lady was very efficient

Emily was great as my auto advisor! Thanks---I've had my car serviced here for over 4 years --always great!

Jimmie was excellent. He always provides top notch customer support! Kudos to him for making our visit yet again just perfect. Service here is wonderful!

The service was excellent! I went in for a oil change and it was completed in a timely manner. Thank you very much to Nick and Mike

Although, we purchased a used car from AutoNation, my experience as a customer was unsatisfactory. Online purchasing with the no-hassle pricing is a false concept. Each time I communicated, I was not heard and felt ignored. I purchased the vehicle because my wife liked the vehicle. As a military veteran, I felt that a quick sale was more important than quality service. My wife's check cleared before the 5-day return policy? Another false concept.

Dear GM ,Gary P, Thank you for taking the time to work out all details prior to my arrival yesterday , greeting me and assisting me with exceptional service not to mention providing your most superior staff to ensure my buying experience yesterday was phenomenal ! Yourself , Anna, Mike and all the behind scenes employees who work so hard to assist sales and you did an amazing job . I loved the friendly down to earth yet professional staff , and the timing & service you all provided was impeccable ! No wander you are now the GM of the dealership. May all you staff learn and be honored to have you as their GM ! Michelle Delgado Your loyal Honda customer

Raj from service department provided excellent service. He is thorough and explains in detail the service requirements and options. Thank you!

Clarity testing and purchasing experience could not have gone smoother. Kristy and team are tops

My recent service appt was a great experience. The attention to my vehicle and the service needed was awesome. Emily was great in customer service, the appointment was done within the timeline I had been given.

Had a great experience again have been coming here for over 20 years and they have always treated me well

Bryan was very polite and very helpful. He called me right away once they found out about my oil leak. He has great customer service skills. He?s a very good employee

Excellent customer despite I have not had an appointment for this service. I needed a very urgent service which was necessary before taking a long trip.

My husband and I went to Automall of Honda in Roseville because a family member of his work there. We asked repeatedly don?t run our credit more than one time and when we sat down define papers they pulled our credit seven times. My husband have a credit score of 700 and I had a credit score of 840 with great income. Because they pulled it so many times my husband?s credit score went down to a 670. We were just about to buy a home and one pool would not have hurt my credit score but it killed my husband score and now we weren?t able to buy our home. Will never truck your car lot again