13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Honda Roseville Difference

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Recent Reviews from AutoNation Honda Roseville

Willing to change this review depending on how things pan out. I purchased a vehicle here and ran into a number of issues. I was told they had to run my credit even though I was paying cash for the vehicle. After further questioning on my end they eventually allowed me to proceed without running my credit but I thought that was kind of shady. I figure they wanted to try and get me to finance through them, but I felt that was a little less than honest and straightforward. I was told my vehicle had gone through a 125 point inspection and it passed with flying colors. Within the first 5 day/250 mile return policy, I took the vehicle to a Ford dealership for an inspection and where the Honda dealership said everything was fine, Ford found $1500 worth of work that needed to be done. I’ll add here that Ford was also nice enough to order a Lyft for me to return home, and come back, as a courtesy while they inspected my car for about 4 hours. Honda agreed to handle that repair and the replacement of a broken map light panel on the ceiling. Another thing that somehow passed their 125 point inspection but was practically hanging with a gap between it and the ceiling upon my initial inspection of the car (before the Ford inspection). Honda originally said they’d replace it, but ended up using epoxy to “fix” a broken clamp holder in the fixture. Whether or not it holds should I ever need to replace a bulb has yet to be seen. The guy in service told me to let it sit for a week before bothering it. The car took a day longer than expected to be returned to me, and apart from one call the morning I was expecting the repairs to be made, letting me know they were waiting on authorization to work on it, I didn’t get updates unless I called. When I called on the second day I was told the car was ready for pickup. It costs me $65 in total to Uber back and forth to their dealership (Again, Ford dealership happily ordered me a Lyft), and an extra day without the vehicle due to some kind of delayed authorization internally on their end. I understand things happen but I just felt like if I wasn’t careful I’d get shorted on the expected service. I’ll get another inspection and once I get a second opinion on the work done here I’ll update my review.

Jameson Parker Aug 18, 2021

My experience wasn’t great (zero stars) but I am giving it a few stars because my service agent (Brenda) did try to make it better. When I dropped off my car for servicing for the appointment I had scheduled a week and a half before, there was no service details and Brenda wasn’t sure what the appointment was for (confusing since I had spoken with her and gotten a quote when I booked the appointment). My appointment was for tires and alignment, and I had added on a few days prior an oil change and coolant. But that didn’t get added on by the customer service reps either. Next, I was informed that they did not have the tires in stock (even though when I booked the appointment they told me those tires were always in stock) and I waited while Brenda went into the back parts dept. to check. She came back out and said there was only 3 tires left (I needed 4) and then tried to sell me more expensive tires at a discounted rate. I said no and told her I would go down the street to America’s Tires. I was told to wait again as Brenda went into the back again. The second time she came out she said she had all 4 tires for me and we were good to go….? Make of that what you will. I am appreciative that she fixed the issue and made it right for me, but either someone else didn’t get tires that day or this was some sort of sneaky up-selling strategy. So, add a star for Brenda making it right. Then, I was obviously frustrated by this experience and I left to go get an Uber to take me home as my car was going to be ready in about 5 hours. Brenda came running out after me and offered to have a courier drive me back home and come pick me up when my car was ready. I was very appreciative of this as Ubers are quite expensive, and as a newly divorced gal who just moved to the area this past year, I didn’t have someone to call for a ride. Add another star for Brenda trying to make it right again. The first courier ride was fine, but the courier ride that picked me up at my apartment to take me back to Honda was incredibly rude (Miguel). I thanked him twice for picking me up and he didn’t even say a word to me. All in all, I am not sure if I will go back for more servicing at Autonation Honda in Roseville. I have had my car serviced here a couple times this past year and have had better service in previous visits, so perhaps they had an off day? Although they did try to make it better, shouldn’t they try to get it right the first time so that they don’t have to bend over backwards to make up for poor service?

Nora Aug 2, 2021

This is for the service center. I do not have any experience or reviews for the car sales part of this business. Do NOT go here! The only reason why we used this place was because we had a warranty on our car, so we had to use the Honda Dealership. However, now that the warranty is up, I will never go to this place again. I took my car in to get my brakes fixed. The mechanic did not fix the brakes correctly and made them loose, which in turn caused my brakes to fall off my wheel as I was driving and completely stop my car "dead in its tracks". If I had been on the interstate, I could have been hit and/or very badly injured because my car would not budge. My two young children were with me at the time. They did fire the mechanic who fixed my car, and since they replaced my brakes, my tire, and offered to do a few other smaller repairs, I decided not to give a bad review. However, a few months ago we took in my car to get the air conditioning fixed. I continued to tell the mechanic the issues. It was covered under warranty at the time, but I was almost at 100,000 miles, which is why I took the car in then. The mechanic "drove around my car" and couldn't find anything wrong. So, they kept it overnight. They said they "found the issue" and fixed part of the air conditioning and said everything was good. So, I took the car home. The air conditioning worked for a little while, but then the EXACT same thing started happening again, which of course meant they did not fix the issue. I took it back in, but since my car was over the 100,000 mile mark, they said it was not covered under warranty anymore. They charged me the full amount even though I continued to tell them I shouldn't pay because they didn't fix it the first time, and it was their fault for not fixing the problem to begin with. I will NEVER go back to them. Other people had told me to never use them, but I needed to because of the warranty. However, NEVER again.

Hannah Hammond Ledbetter Mar 15, 2021

The car I bought was reasonably priced and the salesperson was competent and nice enough, so I would rate average in those regards. It took a very long time to finish our transaction so by the time I left it was dark and I discovered the next day three chips in my windshield. This prompted me to get the car inspected before the 5 day return window. This is where the breakdown in communication occurred. It went from sure we’ll replace your windshield to well if we fix the shocks (and items on the car) will you keep the car? My bf called that conversation devolved into him being told well if she doesn’t want the car just bring it back! Although the building itself is nice, you will grow tired of it quickly. I was at the dealership for five hours just to have it looked at and to be told what would and wouldn’t be covered. It appears the criteria is if it will be a danger to you on the road. (There was some light leaking but not dripping). Five hours. Nothing fixed. Just to look at it and to be told that they would do 1 of the 3 issues I came in for. Several days later I received a call just to schedule the appointment but a time could not be given at the time. Just had to pick a day in the next week. Luckily my time is flexible. My windshield has not yet been replaced. In fact I never got a call back for a confirmed date and time to replace the windshield. Both their third party windshield person and I are driving to Roseville to do the repair. My suggestion that I go to him or meet in Sacramento was shot down. Who knows... Wrapping this up, if you want to purchase a car here I would recommend 1. Bring a mechanic or take it that day to get checked out 2. Do not get a warranty here. It cost me a third of the price of the car and is very far from my home. There are warranty companies that allow you to go to a nearby mechanic from a network or choose your own. Time is also money. Stay with the (hopefully) pleasant initial experience where a sale is being made and avoid having to deal with problem solving or service after the deal has been closed.

Alicia Feliciano Mar 14, 2021

After a lot of research recently, and months ago, we chose AutoNation Honda Roseville to buy our new Odyssey from on Black Friday. We ended up using the Costco Auto Program as it had slightly lower pricing than Sam's Club though I began my research through Sam's a couple weeks prior to the purchase. Coincidentally, I connected with Emmanuel Polomo at AutoNation not knowing, at that time, that his dealership was the Costco authorized one in our area. He gave me the Sam's Club pricing and I then asked for Costco's which ended up lower. Thankfully, once we began talking about Costco, he was able to keep the sale and not have to hand us over to someone else there who is the primary Costco connection. I really wanted him to get credit as he was a big factor in our choice to buy from AutoNation. My (other) dealer of 20 years was not as warm and friendly and they would not match the Costco price. I felt that connecting with Emmanuel at AutoNation was a stroke of luck and timing. In total, I spoke with 5 dealerships in the greater Sacramento area and no one was as spot-on in his way of communicating with me as Emmanuel was. We all have our reasons to choose a business or a person. Having my questions answered, without games, was it for me. Emmanuel was professional, polite, attentive, and really head and shoulders above all the other contacts at other dealers just based on the whole package of being a stellar representative of his dealership. The dealership was, as a whole, very professional and attentive as well. I asked a lot of questions, by email, but when you're spending $40,000 I would imagine that's understandable. One of the managers called us twice to check in, a manager we met on the lot was very engaging and kind, the finance manager Tarek was very upfront and warm... it was just great overall. AutoNation was also able to beat the low financing rate I was getting elsewhere and truly gave us superior service in every aspect of our purchase. Clearly, I highly recommend buying a car from AutoNation and Emmanuel Polomo in particular. Thank you, AutoNation, for taking my beloved 15 year old Odyssey off our hands and giving me a new and luxurious workhorse I expect to drive for many years. Honda's are just the best.

Stella M. Dec 7, 2020

Buyer beware. I bought 2018 Honda Accordin February 2020. I have never met so much unprofessionalism in my life. This car has been back 5 times for various things. From sold with a bad tire, paint issues, tech advising wrong information. First visit met Jimmy great service person got me and in out for the tire issue. Second visit was a female super nice got me in and out. tech ill advised on brakes. Third time brought the car back regarding brakes met Nick who's rude and condescending while talking to me. Fourth time paint issue left car over night picked up next day late evening. Richard very nice took me to my car. I had to rush off and noticed that my steer wheel console had been pulled off and a key chain had been stolen. Fifth paint issue again took over a month to decide if Nick and Alicia were going to fix the paint. Due to the supposed minor damage from the former owner/lessee. They had my car for three days. Refused to offer a loaner to me would not shuttle me either. Got the car back they allowed the paint person drive me car. Paint was all over my driver side seat, door, and center console, rims were covered in paint. Also someone had rummaged through my whole car. The passenger door ended up with a dent and paint cut. Dealt with Nick regarding with these issues never once did he apologize for any of this. Asked him if would get me touch up paint for damage to the door. Said he would but never mailed it to me never heard back from him. After a month I had to reach out to Richard, who sent it to me right away. There is a lot more but this review will only allow so much. I hope that I get a call from the GM so I can let him know everything that I have been through with this dealership. I bought my car, my daughter leased her car from them, and I had 2 more sells for them. But told the 2 other sells to go somewhere else because of the treatment I have received from this dealership. From first car salesmen, finance guy, Nick, Alicia, Stick finger techs, and Paint person. Due to the interactions with the people listed above. I will never recommend this dealership.

Caytana Lightfoot-Roberts Oct 24, 2020

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called the next morning because they were already closed. Almost a week with no responses from the manager I went in on Tuesday August 18,2020. Nick the service manager was very rude and unprofessional from the beginning. After he reviewed the footage of the day my van was brought in he admitted a technician damaged my vehicle. He told me they will replace the mirror assembly, detail inside and out, fix/remove the dent and scratches and paint the whole side of the passenger side, and also fix my rear bumper since the clips may have become lose or broken(which was an existing issue from when I purchased the vehicle) I dropped off my car Tuesday August 25,2020 to be serviced and was told it would take the full day. So I requested a rental. Vehicle was not finished by the end of the day. Today Friday August 28,2020 I was told it would be ready by the end of the day 6pm. I get there and it was not. The passenger side was not painted, scratches are still present Bumper was not fixed. Nick said I could leave my van and take the rental and they would fix the bumper. I asked how long it would take and he said he didn’t know until they took it apart. I told him I needed to let my husband know who was waiting outside. When I came back in with my husband he refused to fix what was promised and said We can call the Gm on Monday morning. I told him I didn’t want to take the vehicle home like that, I wasn’t happy with the work. But he said nothing would be done to my vehicle and I would have to pay for the rental out of pocket if I took it. I am beyond upset and tired of all this back and forth with Nick. He did not follow through with what he said was going to be done to my vehicle. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. So much for upholding integrity like you said when we made the agreement about said repairs Nick! HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

Jasmine Lopez Aug 28, 2020

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Roseville Difference

Recent Reviews from AutoNation Honda Roseville

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Roseville Difference

Recent Reviews from AutoNation Honda Roseville

Cars.com

Edmunds

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