Yes and no. lol I have had great experiences here, however, I would like to also acknowledge ways in which they can be better. PRO: A few years ago, they were ESSENTIAL and incredibly HELPFUL when a Shell gas station employee left two oil rags in my gas valve after doing work on my car. My car would stop while driving ON THE FREEWAY and it was scary. After having it towed to Roseville Honda, they took apart my car, found the problem, sent me pictures of the problem, and backed me when I approached Shell and told them they caused the problem and would like them to compensate me for the tow fees and the service provided by Honda. I felt reassured with the service team having my back. CON: I just bought a used car and believe I was definitely underpaid for my trade-in. My car's trade-in value was worth a minimum of ~$5,500 and a maximum of ~$9,000. I was offered $2,900 (after they deducted ~$400 for some scratches). I was disappointed that I couldn't come in with my baseline price and that there was NO OPTION to negotiate. I wasn't happy with the trade-in price. I was undervalued. My car had new headlamps and headlights that were installed a month prior (~$400). It did have more mileage than cars traditionally have for its age, however, I regularly maintained it. I feel confident they will resell my car for ~$10 or $12,000. When I asked for a rubric on how they price out the car, I was told they had a "guy in Florida" who evaluates it. I wanted to ask about this process and get him on the phone to negotiate, however, it was late and I felt bad for the skeleton crew who was working that day. PRO: The salesperson who helped me was flexible and accommodating. I needed to change my appointment time twice and he was flexible and fit me in (despite being quite busy that day). MAJOR APPRECIATION to him grabbing a few items from my car after it sold. The night I bought the car, I was driving home and remembered I forgot my Fastrak and garage door opener in the car I just sold. He was great and reassured me, saying he would grab it first thing in the morning and put it in a baggie on his desk. I came back the next day and received my stuff, no hassle. CON: The used car I bought was ADVERTISED as having a medical kit. It came with no kit. When I asked about it, I was told, "Oh, it must not be here." I wanted to negotiate the price down since it didn't have everything as advertised, however, I was told this was a "No hassle price." It was advertised with a medical kit. It doesn't have it. So adjust the price of the medical kit from the total price. lol PRO: They filled my new used-car's gas tank up with gas as a "thank you" for waiting 6 hours to complete our transaction (poor skeleton crew was SWAMPED). CON: Their accounting guy . . . I'm not sure what his title is . . . But he was AGGRESSIVE. I didn't deal with him directly, but I overheard him BERATING an employee for, what sounded like, being unable to get info from someone. I thought his tone, level of voice, and choice of words were unprofessional and harmful to a productive work environment. PRO: I appreciate being told I was sixth in line with closing the deal with the finance guy. It allowed me to gauge and manage my time, so I went out to eat dinner to fill that empty time.
Melissa Warren
Jan 11, 2021
