13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Honda Roseville Difference

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Recent Reviews from AutoNation Honda Roseville

Bait and switch? Dishonest dealership? I found a car that I was looking for. It was a 2020 Ford Fusion Titanium with 35+k miles on it. After a week of dealing with finance, I got approved for a rate I could live with. I spoke with the sales associate and asked her to send me the Carfax. When I got the Carfax, I noticed it was for a different car that had 44+ miles on it. I told the sales associate this is not the car I was looking for. This car has 10,000 more miles on it than the car I wanted. She told me the car I wanted was sold by a sister store (Fremont). But the car she wanted to sell me now was around $750 less than the one with 35+k miles. After setting an appointment to come in to sign the papers for this higher mileage less expensive car, I was told that the car was actually at this sister store in Fremont and would not be there in time for my appointment. I went online and looked at the inventory for this Fremont store and found that they had both the 35000 and the 44000-mile cars on their website. I called the Fremont store and asked them about the 35000-mile car and he said it was at their sister store in Roseville, but it would be there in Fremont by this weekend. I called the sales associate and told her what I had discovered. She called me back a little while later and told me she did find the car that I was originally asking for in their lot and it was scheduled to ship to Fremont. I told her that I didn't mind paying the asking price for the car since the mileage was considerably less. Much to my surprise, the car price had increased by $1,857. the sales manager said if I wanted the car at that price I had to come in that night Thursday evening. I am an air conditioning contractor and during this 2 week-long Heatwave our schedule is completely booked. They were totally inflexible with working with me because as she said, it needed to go on that day's quota for sales. I had to cancel some appointments in order to make the hour and 45-minute drive before 9 p.m. The gentleman in the finance department was very friendly and a pleasure to deal with. I even purchased a $3,000 extended warranty which I never do. When all was said and done, I picked up the keys off of his desk and realized the key fob was missing on one of the keys. The finance guy asked the sales associate to go talk to the sales manager Brian about it. When she came back, she said Brian told her because we sold it to him at this price, we're losing money so there's nothing we can do about it. He’ll have to buy his own. This last paragraph is the reason I decided to write this review. Given the apparent attempt to bait-and-switch a car on me, then after me catching on, trying to get an extra $1,857 out of me, I felt this was a pretty crappie way to handle a missing $100ish key fob. All and all I felt this experience was deceitful and dishonest. Buyer beware!

West Coast HVAC Jul 8, 2021

This is for the service center. I do not have any experience or reviews for the car sales part of this business. Do NOT go here! The only reason why we used this place was because we had a warranty on our car, so we had to use the Honda Dealership. However, now that the warranty is up, I will never go to this place again. I took my car in to get my brakes fixed. The mechanic did not fix the brakes correctly and made them loose, which in turn caused my brakes to fall off my wheel as I was driving and completely stop my car "dead in its tracks". If I had been on the interstate, I could have been hit and/or very badly injured because my car would not budge. My two young children were with me at the time. They did fire the mechanic who fixed my car, and since they replaced my brakes, my tire, and offered to do a few other smaller repairs, I decided not to give a bad review. However, a few months ago we took in my car to get the air conditioning fixed. I continued to tell the mechanic the issues. It was covered under warranty at the time, but I was almost at 100,000 miles, which is why I took the car in then. The mechanic "drove around my car" and couldn't find anything wrong. So, they kept it overnight. They said they "found the issue" and fixed part of the air conditioning and said everything was good. So, I took the car home. The air conditioning worked for a little while, but then the EXACT same thing started happening again, which of course meant they did not fix the issue. I took it back in, but since my car was over the 100,000 mile mark, they said it was not covered under warranty anymore. They charged me the full amount even though I continued to tell them I shouldn't pay because they didn't fix it the first time, and it was their fault for not fixing the problem to begin with. I will NEVER go back to them. Other people had told me to never use them, but I needed to because of the warranty. However, NEVER again.

Hannah Hammond Ledbetter Mar 15, 2021

The car I bought was reasonably priced and the salesperson was competent and nice enough, so I would rate average in those regards. It took a very long time to finish our transaction so by the time I left it was dark and I discovered the next day three chips in my windshield. This prompted me to get the car inspected before the 5 day return window. This is where the breakdown in communication occurred. It went from sure we’ll replace your windshield to well if we fix the shocks (and items on the car) will you keep the car? My bf called that conversation devolved into him being told well if she doesn’t want the car just bring it back! Although the building itself is nice, you will grow tired of it quickly. I was at the dealership for five hours just to have it looked at and to be told what would and wouldn’t be covered. It appears the criteria is if it will be a danger to you on the road. (There was some light leaking but not dripping). Five hours. Nothing fixed. Just to look at it and to be told that they would do 1 of the 3 issues I came in for. Several days later I received a call just to schedule the appointment but a time could not be given at the time. Just had to pick a day in the next week. Luckily my time is flexible. My windshield has not yet been replaced. In fact I never got a call back for a confirmed date and time to replace the windshield. Both their third party windshield person and I are driving to Roseville to do the repair. My suggestion that I go to him or meet in Sacramento was shot down. Who knows... Wrapping this up, if you want to purchase a car here I would recommend 1. Bring a mechanic or take it that day to get checked out 2. Do not get a warranty here. It cost me a third of the price of the car and is very far from my home. There are warranty companies that allow you to go to a nearby mechanic from a network or choose your own. Time is also money. Stay with the (hopefully) pleasant initial experience where a sale is being made and avoid having to deal with problem solving or service after the deal has been closed.

Alicia Feliciano Mar 14, 2021

After a lot of research recently, and months ago, we chose AutoNation Honda Roseville to buy our new Odyssey from on Black Friday. We ended up using the Costco Auto Program as it had slightly lower pricing than Sam's Club though I began my research through Sam's a couple weeks prior to the purchase. Coincidentally, I connected with Emmanuel Polomo at AutoNation not knowing, at that time, that his dealership was the Costco authorized one in our area. He gave me the Sam's Club pricing and I then asked for Costco's which ended up lower. Thankfully, once we began talking about Costco, he was able to keep the sale and not have to hand us over to someone else there who is the primary Costco connection. I really wanted him to get credit as he was a big factor in our choice to buy from AutoNation. My (other) dealer of 20 years was not as warm and friendly and they would not match the Costco price. I felt that connecting with Emmanuel at AutoNation was a stroke of luck and timing. In total, I spoke with 5 dealerships in the greater Sacramento area and no one was as spot-on in his way of communicating with me as Emmanuel was. We all have our reasons to choose a business or a person. Having my questions answered, without games, was it for me. Emmanuel was professional, polite, attentive, and really head and shoulders above all the other contacts at other dealers just based on the whole package of being a stellar representative of his dealership. The dealership was, as a whole, very professional and attentive as well. I asked a lot of questions, by email, but when you're spending $40,000 I would imagine that's understandable. One of the managers called us twice to check in, a manager we met on the lot was very engaging and kind, the finance manager Tarek was very upfront and warm... it was just great overall. AutoNation was also able to beat the low financing rate I was getting elsewhere and truly gave us superior service in every aspect of our purchase. Clearly, I highly recommend buying a car from AutoNation and Emmanuel Polomo in particular. Thank you, AutoNation, for taking my beloved 15 year old Odyssey off our hands and giving me a new and luxurious workhorse I expect to drive for many years. Honda's are just the best.

Stella M. Dec 7, 2020

Buyer beware. I bought 2018 Honda Accordin February 2020. I have never met so much unprofessionalism in my life. This car has been back 5 times for various things. From sold with a bad tire, paint issues, tech advising wrong information. First visit met Jimmy great service person got me and in out for the tire issue. Second visit was a female super nice got me in and out. tech ill advised on brakes. Third time brought the car back regarding brakes met Nick who's rude and condescending while talking to me. Fourth time paint issue left car over night picked up next day late evening. Richard very nice took me to my car. I had to rush off and noticed that my steer wheel console had been pulled off and a key chain had been stolen. Fifth paint issue again took over a month to decide if Nick and Alicia were going to fix the paint. Due to the supposed minor damage from the former owner/lessee. They had my car for three days. Refused to offer a loaner to me would not shuttle me either. Got the car back they allowed the paint person drive me car. Paint was all over my driver side seat, door, and center console, rims were covered in paint. Also someone had rummaged through my whole car. The passenger door ended up with a dent and paint cut. Dealt with Nick regarding with these issues never once did he apologize for any of this. Asked him if would get me touch up paint for damage to the door. Said he would but never mailed it to me never heard back from him. After a month I had to reach out to Richard, who sent it to me right away. There is a lot more but this review will only allow so much. I hope that I get a call from the GM so I can let him know everything that I have been through with this dealership. I bought my car, my daughter leased her car from them, and I had 2 more sells for them. But told the 2 other sells to go somewhere else because of the treatment I have received from this dealership. From first car salesmen, finance guy, Nick, Alicia, Stick finger techs, and Paint person. Due to the interactions with the people listed above. I will never recommend this dealership.

Caytana Lightfoot-Roberts Oct 24, 2020

After taking my Van in to being serviced on Wednesday August 12,2020 I noticed there was damage to my vehicles passenger side. I called the next morning because they were already closed. Almost a week with no responses from the manager I went in on Tuesday August 18,2020. Nick the service manager was very rude and unprofessional from the beginning. After he reviewed the footage of the day my van was brought in he admitted a technician damaged my vehicle. He told me they will replace the mirror assembly, detail inside and out, fix/remove the dent and scratches and paint the whole side of the passenger side, and also fix my rear bumper since the clips may have become lose or broken(which was an existing issue from when I purchased the vehicle) I dropped off my car Tuesday August 25,2020 to be serviced and was told it would take the full day. So I requested a rental. Vehicle was not finished by the end of the day. Today Friday August 28,2020 I was told it would be ready by the end of the day 6pm. I get there and it was not. The passenger side was not painted, scratches are still present Bumper was not fixed. Nick said I could leave my van and take the rental and they would fix the bumper. I asked how long it would take and he said he didn’t know until they took it apart. I told him I needed to let my husband know who was waiting outside. When I came back in with my husband he refused to fix what was promised and said We can call the Gm on Monday morning. I told him I didn’t want to take the vehicle home like that, I wasn’t happy with the work. But he said nothing would be done to my vehicle and I would have to pay for the rental out of pocket if I took it. I am beyond upset and tired of all this back and forth with Nick. He did not follow through with what he said was going to be done to my vehicle. He is very unprofessional and beyond rude and says one thing and doesn’t deliver. So much for upholding integrity like you said when we made the agreement about said repairs Nick! HORRIBLE HORRIBLE CUSTOMER SERVICE from the manger at the service department

Jasmine Lopez Aug 28, 2020

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Roseville Difference

Recent Reviews from AutoNation Honda Roseville

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Roseville Difference

Recent Reviews from AutoNation Honda Roseville

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Edmunds

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