AutoNation Honda Roseville: A
Honda Dealership Near You

Welcome to AutoNation Honda Roseville. We look forward to serving your Honda needs in the Roseville area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Roseville

I (the husband, not Carrie) had the WORST experience ever in my car buying history with AutoNation Honda (I've purchased 12 cars in my life thus far). First, I had done a lot of research online and was ready to talk numbers so I called their sales number. I had to keep selecting the sales option because no one would pick up. After looping for 10 minutes, I decided to call and go through the Service Dept. A gentleman picked up, I told him what I was going through and he said he would get someone right away. I waited 3 more hours before I was done for the day at work and nobody called me back. I decided to stop by the dealership on my way home. No one greeted me on the sales floor and I had to ask a service employee walking by how I could get a sales person to help me. We went over to 3 young sales reps who were talking and cutting up in one of the open, door-less offices. One of them got up to help me and I explained to him that I was a serious buyer and ready to talk numbers. We went outside and picked out a car so we could work out the numbers. I gave him me and my wife's credit scores that were just pulled at another dealership 2 days before - even showed him the credit document. He then took the info over to "the deal desk" where they start playing the game of "How much can we make on this car and get this guy for?" The first numbers I got were absolutely ridiculous so I knew right then I was working with an old school "wheeling & dealing" dealership. I thanked the young guy politely and said the numbers aren't even close and I walked out. The good news is I called Auburn Honda and got through on my first call. I told their numbers guy, Tom everything I told AutoNation and the numbers he gave me from the start were excellent. Matter of fact, he improved on the final payment because he went the extra mile to get me the best deal when the sale was finally done on our new Accord. I will be getting the word out of my experience through every online review option possible. I hope it matters to someone but In the end, these guys will just keep operating the way they do because they're in a great location and they can get away with taking advantage of everyone they possibly can - they really don't care about the way they treat the consumer.

Carrie Krogh Aug 29, 2018

If I could give negative stars on this place I would. Ever since buying my '07 CR-V from these guys I've had constant problems. Starting with the day I bought my car, the sales and finance department screwed up my contract, and they made me come in 3 separate times to go through all the paperwork and re write it every single time due to what they said was "the new guy not doing the forms correctly". Because of that, every time I come in for service they yank me around, and I have to fight to get them to honor the 2 year bumper to bumper warranty that I made sure to pay for so I could avoid problems like these. They can never find the correct warranty and they always try to charge me for things like oil changes, the window seals that were sun worn from being on the lot when I i bought it, the sun drive that quit working the week after I bought it, tire rotation, the free tire replacement that was included with my contract... the list goes on. They even sold the car to me without telling me there was a FACTORY RECALL on the door locks at the time of sale which low and behold quit working a few months after I bought the car and locked me out of my car multiple times (which when I asked them to check it they told me it was fine, and then when it kept happening they told me about the recall AND tried to get me to pay the $300+ to repair the door lock motor). Today I came to have a routine oil change, tried to charge me $59, I told them no it is included with my warranty, they had to find the correct forms, and agreed to honor it. Then they call saying I need my front brakes replaced and of course, it's not covered for some reason. My dad was in the car sales industry for many years so I double checked with him as I always have to do when I come in here because they constantly try to take advantage of me, being a young girl that isn't car savvy. They were rude to him on the phone, saying they would only talk to me about it, although I have had to have him fix their mistakes on multiple occasions. So I agreed to just take care of the brakes and they told me it would be ready in a few hours tops. The girl I spoke to on the phone the morning of said they are there until 9. I show up at 7:30 and the rude sales employees at the front desk are quick to tell me they are closed, and no one in the entire building can get my car for me. They asked if I had paid already, I said no, and one of them said he would call the service department manager to come down and unlock the door. A few minutes later the front desk employee picked up a flyer and made sure to point out to me multiple times that they close at 7. He said I should have worked something out and even if they could get my keys they can't accept payments, so I can't get my car today.. Interesting because they sure can accept payment if you're buying a car! But after that they couldn't care less about trying to satisfy the customer. I am not a confrontational person but this drives me nuts. This is the fourth or fifth time I've had problems with these people and if I could give any advice to anyone looking to buy a car I would tell them DO NOT BUY A CAR FROM HERE. STAY AWAY. GO TO ANYONE ELSE. I can't stand these smug arrogant dudes and the customer service here is the worst I have ever seen. I will most likely go to my local mechanic for the rest of my car service needs and pay money to them rather than come back here and deal with this BS.

Alexis Nicole Aug 10, 2018

We are used to family owned dealership that was great with service and are not a fan of huge dealers that deal in volume and dont care about the individual customer . My husband is now at the service dept for the 3rd time to have a small oil leak repaired . The first time , he also had the timing belt replaced as he needed shocks and thought it would save $ to do the timing belt at the same time. The car came home from Auto Nation time 1 and my husband discovered the small oil leak.He called and took it in-was told it was residual and sent home, 2nd time and immediately discovered the oil leak AGAIN . My husband was scheduled to go a fishing trip with friends and was to drive but couldn't use our pilot as he didn't want to drive pilot with the oil leak. He is now after returning from the fishing trip at the dealer for the 3rd time. My husband is very nice but I am losing patience with the amount of time that is being spent on this matter driving back and forth from sun City Lincoln and waiting,....after we already paid over $2,000 on repairs. He is being kept waiting after taking the car in for the 7:30 apptm, today already 2 hours. He should have been given better service and definitely there should be better quality control of repairs which has not happened. I told my husband if we consider buying a car from auto nation will depend on how well and competent the service dept performs. So far, we are not impressed. We are senior citizens and our life is becoming shorter each hour he waits and spends getting the pilot correctly repaired. His valuable time shouldn't be spent making these multiple returns on repairs not being done correctly the 1st time. We miss our old dealer My husband spent about 4 hours at the dealership and was sent home without the cause of the leak identified. Why?? Is this good customer service and just giving up? When I take my car to an authorized dealer I expect the dealer to be competent and to be able to trouble shoot and fix the problem maybe with a 2nd visit but to be sent home after 3 visits without the leak identified and fixed has caused me to lose confidence in this dealership. When the pilot leaks again, I will probably take it in as my husband is tooo nice. The Company's CEO needs to be made aware of how shoddy we are being treated as Senior Citizen and the failure to do an adequate diagnostic and repair on the Pilot. I will be making every effort to escalate this beyond AutoNation Roseville to have this matter reviewed.

Donna Fields May 25, 2018

I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many Mazda dealers in California to learn what was available. I carefully screened the Dealers for good buyer reviews. Autonation had excellent reviews and Autonation had the exact car I wanted. At the time of my inquiry I learned that it had arrived in port and was due to arrive at Autonation in about one week. I told the New Car Sales Manager, Brad Tiplett, that I was willing to buy the car for cash and he assured me that the car was mine and that there was no need for a deposit. He then had Sam Condon, one of the Internet Sales Managers stay in further contact with me. Condon confirmed that the car was mine and we discussed payment and pick-up by an out-of-state purchaser issues. He told me that he'd get me an out-the-door price. While waiting for that car Mr.Condon contacted me to inform me that Autonation had two other pre-ordered cars that had become available and that he wanted to give me the first chance at them. I told him that I'd pass as I preferred the one we had agreed upon. He acknowledged my e-mail. A week passed without any follow up information from Autonation so I sent Condon an e-mail requesting the car's status. Carson Wittwer, another Internet Sales Manager (how many "Managers" do they have?), responded that the car had arrived in the showroom an hour before, he attached a complete Sales Contract with the out-the-door price and asked me if I still wanted it "as there are a couple of people interested in the car and I wanted to make sure you got your chance at it." I immediately responded that I did want the car and would pay a deposit for them to hold it until I could drive down to pick it up. Their immediate reply was "Right after I received your email, I went to my management and asked about the car and found out there is someone on there (sic) way with a trailer from Bakersfield to pick up the car tonight." So, the car that was mine and was reserved for me per the word of three of their Managers, was not mine. I guess they were holding me in reserve. Do not buy from these unworthy, dishonest and, unfortunately, typically sleazy, Car Salesmen.

leftys7 Aug 1, 2015

I have always cringed when walking onto a car lot, just knowing I would be mobbed by salesman and to have the financial part drag on for hours. Today was much different. Domonic answered the phone when I called to see if the Honda Ridgeline, that was on their web add, was still available. He said he was pretty certain but wold check and call me right back. Still there! We were there in less then an hour and he had it pulled around and ready for a test drive. After my girlfriend and I both had a go at it for a few miles each, we got back to the office and began the paper work. Domonic kept us up to date and informed how everything was professing, with our credit rating and the mangers offer on our trade-in. So far, so good! Eddie, the finance manager greeted us and said he was nearly finished getting everything in order. In the mean time, Domonic was kind enough to run to Taco Bell and get the two of us something to curb our hunger pangs. He even treated :o) The 1st offer on the trade-in was 1/2 what we wanted but we quickly met half way. We agreed on a financing package that was pretty much what we had in mind, before leaving the house. The interest rate was higher then I would have hoped for but that too was also adjusted in our favor. It was enough of an adjustment to warrant adding a good warranty, Gap coverage and lifetime service. We were in and out in about four hours. Not to bad. We did not really expect to drive off in a car today but just wanted to test drive that make and model, after seeing the great reviews. Given some recent financial issues, we were wondering how bad the interest rate would be and we were well prepared to continue our search for the right dealer if Auto Nation was not willing to make a fair sell. One issue remained- we did not bring the Pink slip for the trade-in with us. Not a problem. Domonic drove the 20 miles to our house and picked it up, after the sell. So- thank you Domonic, Eddie and Auto Nation for a very pleasant and painless transaction. Looking forward to creating some good memories in our Ridgeline.

StevoG Jan 18, 2015

My girlfriend and I were interested in a 2014 Honda Accord EX-L V6. We had done our research for about 6 months and started shopping around at different dealerships. We talked to Reno, Carson City, and Las Vegas dealerships. The lowest quote we got from those dealerships was not what we were looking for. We decided that we would be willing to go to California if the price was right so we decided to put in for a quote through AutoNation Honda. The very next day we were contacted by Darby M. with a quote for $25,975 (almost $3,000 under invoice). Darby was extremely helpful and accommodating. He answered all of our questions over the next couple weeks and never jumped prices around or tried to change what we wanted. After we shopped around a little more to see if we could get a lower price we decided to make the drive to Roseville. Once we arrived we were immediately greeted by cheerful staff who got Darby right away. We already had the car picked out through their internet service. We were test driving the car within five minutes. After the test drive we decided we would purchase. Everything was very straight forward with very little confusing salesman mumbo-jumbo. Darby did everything he could to make our experience as quick and painless as possible. It was a very busy day so it took about four hours for us to get out with the keys. However, the four hours wasn't spent with us being bombarded by "packages and extras." Darby was not pushy at all and got our paperwork signed and had us sitting with the finance manager as soon as possible. After about 10 minutes with the finance manager we had the final contract signed and keys in our hand. Darby then went so far as to help us figure out some of the technology in the vehicle (However, we already knew most everything due to our extensive research on the vehicle). We were driving off the lot with smiles on our faces in no time at all. I would highly recommend AutoNation Honda Roseville to anyone looking for a new Honda. AutoNation is a high volume dealership so they really can get you an extremely low price on the exact vehicle you want. Also, ask for Darby M. He was very helpful and not a pushy salesman type. All in all and A+ experience. Thank you Darby and thank you AutoNation Honda Roseville! Advice for buying a car: Do NOT be in a hurry to purchase a vehicle. Do your research for months before you plan to buy. After you find the exact car you want, start to hunt for the price you want. Try not to test drive until you are ready to buy and have found a deal you want. Cars are just mechanical objects. There are 1,000s of them just like the one you want all over the country. Do not fall in love until you sign the contract and the car is yours. Be open to traveling for a good deal.

Skydiver_Kid Jun 8, 2014

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